---
title: "SLO"
url: "https://www.pulumi.com/dev/glossary/slo/"
image: "https://www.pulumi.com/assets/og/dev/glossary/slo.png"
---

# SLO

A part of a Service Level Agreement that defines measurable characteristics for
the performance of the service provider, such as incident response time, availability,
and support response time.