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AWS Classic v6.10.0 published on Tuesday, Nov 21, 2023 by Pulumi

aws.connect.RoutingProfile

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Try AWS Native preview for resources not in the classic version.

AWS Classic v6.10.0 published on Tuesday, Nov 21, 2023 by Pulumi

    Provides an Amazon Connect Routing Profile resource. For more information see Amazon Connect: Getting Started

    Example Usage

    using System.Collections.Generic;
    using System.Linq;
    using Pulumi;
    using Aws = Pulumi.Aws;
    
    return await Deployment.RunAsync(() => 
    {
        var example = new Aws.Connect.RoutingProfile("example", new()
        {
            DefaultOutboundQueueId = "12345678-1234-1234-1234-123456789012",
            Description = "example description",
            InstanceId = "aaaaaaaa-bbbb-cccc-dddd-111111111111",
            MediaConcurrencies = new[]
            {
                new Aws.Connect.Inputs.RoutingProfileMediaConcurrencyArgs
                {
                    Channel = "VOICE",
                    Concurrency = 1,
                },
            },
            QueueConfigs = new[]
            {
                new Aws.Connect.Inputs.RoutingProfileQueueConfigArgs
                {
                    Channel = "VOICE",
                    Delay = 2,
                    Priority = 1,
                    QueueId = "12345678-1234-1234-1234-123456789012",
                },
            },
            Tags = 
            {
                { "Name", "Example Routing Profile" },
            },
        });
    
    });
    
    package main
    
    import (
    	"github.com/pulumi/pulumi-aws/sdk/v6/go/aws/connect"
    	"github.com/pulumi/pulumi/sdk/v3/go/pulumi"
    )
    
    func main() {
    	pulumi.Run(func(ctx *pulumi.Context) error {
    		_, err := connect.NewRoutingProfile(ctx, "example", &connect.RoutingProfileArgs{
    			DefaultOutboundQueueId: pulumi.String("12345678-1234-1234-1234-123456789012"),
    			Description:            pulumi.String("example description"),
    			InstanceId:             pulumi.String("aaaaaaaa-bbbb-cccc-dddd-111111111111"),
    			MediaConcurrencies: connect.RoutingProfileMediaConcurrencyArray{
    				&connect.RoutingProfileMediaConcurrencyArgs{
    					Channel:     pulumi.String("VOICE"),
    					Concurrency: pulumi.Int(1),
    				},
    			},
    			QueueConfigs: connect.RoutingProfileQueueConfigArray{
    				&connect.RoutingProfileQueueConfigArgs{
    					Channel:  pulumi.String("VOICE"),
    					Delay:    pulumi.Int(2),
    					Priority: pulumi.Int(1),
    					QueueId:  pulumi.String("12345678-1234-1234-1234-123456789012"),
    				},
    			},
    			Tags: pulumi.StringMap{
    				"Name": pulumi.String("Example Routing Profile"),
    			},
    		})
    		if err != nil {
    			return err
    		}
    		return nil
    	})
    }
    
    package generated_program;
    
    import com.pulumi.Context;
    import com.pulumi.Pulumi;
    import com.pulumi.core.Output;
    import com.pulumi.aws.connect.RoutingProfile;
    import com.pulumi.aws.connect.RoutingProfileArgs;
    import com.pulumi.aws.connect.inputs.RoutingProfileMediaConcurrencyArgs;
    import com.pulumi.aws.connect.inputs.RoutingProfileQueueConfigArgs;
    import java.util.List;
    import java.util.ArrayList;
    import java.util.Map;
    import java.io.File;
    import java.nio.file.Files;
    import java.nio.file.Paths;
    
    public class App {
        public static void main(String[] args) {
            Pulumi.run(App::stack);
        }
    
        public static void stack(Context ctx) {
            var example = new RoutingProfile("example", RoutingProfileArgs.builder()        
                .defaultOutboundQueueId("12345678-1234-1234-1234-123456789012")
                .description("example description")
                .instanceId("aaaaaaaa-bbbb-cccc-dddd-111111111111")
                .mediaConcurrencies(RoutingProfileMediaConcurrencyArgs.builder()
                    .channel("VOICE")
                    .concurrency(1)
                    .build())
                .queueConfigs(RoutingProfileQueueConfigArgs.builder()
                    .channel("VOICE")
                    .delay(2)
                    .priority(1)
                    .queueId("12345678-1234-1234-1234-123456789012")
                    .build())
                .tags(Map.of("Name", "Example Routing Profile"))
                .build());
    
        }
    }
    
    import pulumi
    import pulumi_aws as aws
    
    example = aws.connect.RoutingProfile("example",
        default_outbound_queue_id="12345678-1234-1234-1234-123456789012",
        description="example description",
        instance_id="aaaaaaaa-bbbb-cccc-dddd-111111111111",
        media_concurrencies=[aws.connect.RoutingProfileMediaConcurrencyArgs(
            channel="VOICE",
            concurrency=1,
        )],
        queue_configs=[aws.connect.RoutingProfileQueueConfigArgs(
            channel="VOICE",
            delay=2,
            priority=1,
            queue_id="12345678-1234-1234-1234-123456789012",
        )],
        tags={
            "Name": "Example Routing Profile",
        })
    
    import * as pulumi from "@pulumi/pulumi";
    import * as aws from "@pulumi/aws";
    
    const example = new aws.connect.RoutingProfile("example", {
        defaultOutboundQueueId: "12345678-1234-1234-1234-123456789012",
        description: "example description",
        instanceId: "aaaaaaaa-bbbb-cccc-dddd-111111111111",
        mediaConcurrencies: [{
            channel: "VOICE",
            concurrency: 1,
        }],
        queueConfigs: [{
            channel: "VOICE",
            delay: 2,
            priority: 1,
            queueId: "12345678-1234-1234-1234-123456789012",
        }],
        tags: {
            Name: "Example Routing Profile",
        },
    });
    
    resources:
      example:
        type: aws:connect:RoutingProfile
        properties:
          defaultOutboundQueueId: 12345678-1234-1234-1234-123456789012
          description: example description
          instanceId: aaaaaaaa-bbbb-cccc-dddd-111111111111
          mediaConcurrencies:
            - channel: VOICE
              concurrency: 1
          queueConfigs:
            - channel: VOICE
              delay: 2
              priority: 1
              queueId: 12345678-1234-1234-1234-123456789012
          tags:
            Name: Example Routing Profile
    

    Create RoutingProfile Resource

    new RoutingProfile(name: string, args: RoutingProfileArgs, opts?: CustomResourceOptions);
    @overload
    def RoutingProfile(resource_name: str,
                       opts: Optional[ResourceOptions] = None,
                       default_outbound_queue_id: Optional[str] = None,
                       description: Optional[str] = None,
                       instance_id: Optional[str] = None,
                       media_concurrencies: Optional[Sequence[RoutingProfileMediaConcurrencyArgs]] = None,
                       name: Optional[str] = None,
                       queue_configs: Optional[Sequence[RoutingProfileQueueConfigArgs]] = None,
                       tags: Optional[Mapping[str, str]] = None)
    @overload
    def RoutingProfile(resource_name: str,
                       args: RoutingProfileArgs,
                       opts: Optional[ResourceOptions] = None)
    func NewRoutingProfile(ctx *Context, name string, args RoutingProfileArgs, opts ...ResourceOption) (*RoutingProfile, error)
    public RoutingProfile(string name, RoutingProfileArgs args, CustomResourceOptions? opts = null)
    public RoutingProfile(String name, RoutingProfileArgs args)
    public RoutingProfile(String name, RoutingProfileArgs args, CustomResourceOptions options)
    
    type: aws:connect:RoutingProfile
    properties: # The arguments to resource properties.
    options: # Bag of options to control resource's behavior.
    
    
    name string
    The unique name of the resource.
    args RoutingProfileArgs
    The arguments to resource properties.
    opts CustomResourceOptions
    Bag of options to control resource's behavior.
    resource_name str
    The unique name of the resource.
    args RoutingProfileArgs
    The arguments to resource properties.
    opts ResourceOptions
    Bag of options to control resource's behavior.
    ctx Context
    Context object for the current deployment.
    name string
    The unique name of the resource.
    args RoutingProfileArgs
    The arguments to resource properties.
    opts ResourceOption
    Bag of options to control resource's behavior.
    name string
    The unique name of the resource.
    args RoutingProfileArgs
    The arguments to resource properties.
    opts CustomResourceOptions
    Bag of options to control resource's behavior.
    name String
    The unique name of the resource.
    args RoutingProfileArgs
    The arguments to resource properties.
    options CustomResourceOptions
    Bag of options to control resource's behavior.

    RoutingProfile Resource Properties

    To learn more about resource properties and how to use them, see Inputs and Outputs in the Architecture and Concepts docs.

    Inputs

    The RoutingProfile resource accepts the following input properties:

    DefaultOutboundQueueId string

    Specifies the default outbound queue for the Routing Profile.

    Description string

    Specifies the description of the Routing Profile.

    InstanceId string

    Specifies the identifier of the hosting Amazon Connect Instance.

    MediaConcurrencies List<RoutingProfileMediaConcurrency>

    One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.

    Name string

    Specifies the name of the Routing Profile.

    QueueConfigs List<RoutingProfileQueueConfig>

    One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.

    Tags Dictionary<string, string>

    Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.

    DefaultOutboundQueueId string

    Specifies the default outbound queue for the Routing Profile.

    Description string

    Specifies the description of the Routing Profile.

    InstanceId string

    Specifies the identifier of the hosting Amazon Connect Instance.

    MediaConcurrencies []RoutingProfileMediaConcurrencyArgs

    One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.

    Name string

    Specifies the name of the Routing Profile.

    QueueConfigs []RoutingProfileQueueConfigArgs

    One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.

    Tags map[string]string

    Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.

    defaultOutboundQueueId String

    Specifies the default outbound queue for the Routing Profile.

    description String

    Specifies the description of the Routing Profile.

    instanceId String

    Specifies the identifier of the hosting Amazon Connect Instance.

    mediaConcurrencies List<RoutingProfileMediaConcurrency>

    One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.

    name String

    Specifies the name of the Routing Profile.

    queueConfigs List<RoutingProfileQueueConfig>

    One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.

    tags Map<String,String>

    Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.

    defaultOutboundQueueId string

    Specifies the default outbound queue for the Routing Profile.

    description string

    Specifies the description of the Routing Profile.

    instanceId string

    Specifies the identifier of the hosting Amazon Connect Instance.

    mediaConcurrencies RoutingProfileMediaConcurrency[]

    One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.

    name string

    Specifies the name of the Routing Profile.

    queueConfigs RoutingProfileQueueConfig[]

    One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.

    tags {[key: string]: string}

    Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.

    default_outbound_queue_id str

    Specifies the default outbound queue for the Routing Profile.

    description str

    Specifies the description of the Routing Profile.

    instance_id str

    Specifies the identifier of the hosting Amazon Connect Instance.

    media_concurrencies Sequence[RoutingProfileMediaConcurrencyArgs]

    One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.

    name str

    Specifies the name of the Routing Profile.

    queue_configs Sequence[RoutingProfileQueueConfigArgs]

    One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.

    tags Mapping[str, str]

    Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.

    defaultOutboundQueueId String

    Specifies the default outbound queue for the Routing Profile.

    description String

    Specifies the description of the Routing Profile.

    instanceId String

    Specifies the identifier of the hosting Amazon Connect Instance.

    mediaConcurrencies List<Property Map>

    One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.

    name String

    Specifies the name of the Routing Profile.

    queueConfigs List<Property Map>

    One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.

    tags Map<String>

    Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.

    Outputs

    All input properties are implicitly available as output properties. Additionally, the RoutingProfile resource produces the following output properties:

    Arn string

    The Amazon Resource Name (ARN) of the Routing Profile.

    Id string

    The provider-assigned unique ID for this managed resource.

    RoutingProfileId string

    The identifier for the Routing Profile.

    TagsAll Dictionary<string, string>

    A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

    Deprecated:

    Please use tags instead.

    Arn string

    The Amazon Resource Name (ARN) of the Routing Profile.

    Id string

    The provider-assigned unique ID for this managed resource.

    RoutingProfileId string

    The identifier for the Routing Profile.

    TagsAll map[string]string

    A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

    Deprecated:

    Please use tags instead.

    arn String

    The Amazon Resource Name (ARN) of the Routing Profile.

    id String

    The provider-assigned unique ID for this managed resource.

    routingProfileId String

    The identifier for the Routing Profile.

    tagsAll Map<String,String>

    A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

    Deprecated:

    Please use tags instead.

    arn string

    The Amazon Resource Name (ARN) of the Routing Profile.

    id string

    The provider-assigned unique ID for this managed resource.

    routingProfileId string

    The identifier for the Routing Profile.

    tagsAll {[key: string]: string}

    A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

    Deprecated:

    Please use tags instead.

    arn str

    The Amazon Resource Name (ARN) of the Routing Profile.

    id str

    The provider-assigned unique ID for this managed resource.

    routing_profile_id str

    The identifier for the Routing Profile.

    tags_all Mapping[str, str]

    A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

    Deprecated:

    Please use tags instead.

    arn String

    The Amazon Resource Name (ARN) of the Routing Profile.

    id String

    The provider-assigned unique ID for this managed resource.

    routingProfileId String

    The identifier for the Routing Profile.

    tagsAll Map<String>

    A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

    Deprecated:

    Please use tags instead.

    Look up Existing RoutingProfile Resource

    Get an existing RoutingProfile resource’s state with the given name, ID, and optional extra properties used to qualify the lookup.

    public static get(name: string, id: Input<ID>, state?: RoutingProfileState, opts?: CustomResourceOptions): RoutingProfile
    @staticmethod
    def get(resource_name: str,
            id: str,
            opts: Optional[ResourceOptions] = None,
            arn: Optional[str] = None,
            default_outbound_queue_id: Optional[str] = None,
            description: Optional[str] = None,
            instance_id: Optional[str] = None,
            media_concurrencies: Optional[Sequence[RoutingProfileMediaConcurrencyArgs]] = None,
            name: Optional[str] = None,
            queue_configs: Optional[Sequence[RoutingProfileQueueConfigArgs]] = None,
            routing_profile_id: Optional[str] = None,
            tags: Optional[Mapping[str, str]] = None,
            tags_all: Optional[Mapping[str, str]] = None) -> RoutingProfile
    func GetRoutingProfile(ctx *Context, name string, id IDInput, state *RoutingProfileState, opts ...ResourceOption) (*RoutingProfile, error)
    public static RoutingProfile Get(string name, Input<string> id, RoutingProfileState? state, CustomResourceOptions? opts = null)
    public static RoutingProfile get(String name, Output<String> id, RoutingProfileState state, CustomResourceOptions options)
    Resource lookup is not supported in YAML
    name
    The unique name of the resulting resource.
    id
    The unique provider ID of the resource to lookup.
    state
    Any extra arguments used during the lookup.
    opts
    A bag of options that control this resource's behavior.
    resource_name
    The unique name of the resulting resource.
    id
    The unique provider ID of the resource to lookup.
    name
    The unique name of the resulting resource.
    id
    The unique provider ID of the resource to lookup.
    state
    Any extra arguments used during the lookup.
    opts
    A bag of options that control this resource's behavior.
    name
    The unique name of the resulting resource.
    id
    The unique provider ID of the resource to lookup.
    state
    Any extra arguments used during the lookup.
    opts
    A bag of options that control this resource's behavior.
    name
    The unique name of the resulting resource.
    id
    The unique provider ID of the resource to lookup.
    state
    Any extra arguments used during the lookup.
    opts
    A bag of options that control this resource's behavior.
    The following state arguments are supported:
    Arn string

    The Amazon Resource Name (ARN) of the Routing Profile.

    DefaultOutboundQueueId string

    Specifies the default outbound queue for the Routing Profile.

    Description string

    Specifies the description of the Routing Profile.

    InstanceId string

    Specifies the identifier of the hosting Amazon Connect Instance.

    MediaConcurrencies List<RoutingProfileMediaConcurrency>

    One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.

    Name string

    Specifies the name of the Routing Profile.

    QueueConfigs List<RoutingProfileQueueConfig>

    One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.

    RoutingProfileId string

    The identifier for the Routing Profile.

    Tags Dictionary<string, string>

    Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.

    TagsAll Dictionary<string, string>

    A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

    Deprecated:

    Please use tags instead.

    Arn string

    The Amazon Resource Name (ARN) of the Routing Profile.

    DefaultOutboundQueueId string

    Specifies the default outbound queue for the Routing Profile.

    Description string

    Specifies the description of the Routing Profile.

    InstanceId string

    Specifies the identifier of the hosting Amazon Connect Instance.

    MediaConcurrencies []RoutingProfileMediaConcurrencyArgs

    One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.

    Name string

    Specifies the name of the Routing Profile.

    QueueConfigs []RoutingProfileQueueConfigArgs

    One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.

    RoutingProfileId string

    The identifier for the Routing Profile.

    Tags map[string]string

    Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.

    TagsAll map[string]string

    A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

    Deprecated:

    Please use tags instead.

    arn String

    The Amazon Resource Name (ARN) of the Routing Profile.

    defaultOutboundQueueId String

    Specifies the default outbound queue for the Routing Profile.

    description String

    Specifies the description of the Routing Profile.

    instanceId String

    Specifies the identifier of the hosting Amazon Connect Instance.

    mediaConcurrencies List<RoutingProfileMediaConcurrency>

    One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.

    name String

    Specifies the name of the Routing Profile.

    queueConfigs List<RoutingProfileQueueConfig>

    One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.

    routingProfileId String

    The identifier for the Routing Profile.

    tags Map<String,String>

    Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.

    tagsAll Map<String,String>

    A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

    Deprecated:

    Please use tags instead.

    arn string

    The Amazon Resource Name (ARN) of the Routing Profile.

    defaultOutboundQueueId string

    Specifies the default outbound queue for the Routing Profile.

    description string

    Specifies the description of the Routing Profile.

    instanceId string

    Specifies the identifier of the hosting Amazon Connect Instance.

    mediaConcurrencies RoutingProfileMediaConcurrency[]

    One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.

    name string

    Specifies the name of the Routing Profile.

    queueConfigs RoutingProfileQueueConfig[]

    One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.

    routingProfileId string

    The identifier for the Routing Profile.

    tags {[key: string]: string}

    Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.

    tagsAll {[key: string]: string}

    A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

    Deprecated:

    Please use tags instead.

    arn str

    The Amazon Resource Name (ARN) of the Routing Profile.

    default_outbound_queue_id str

    Specifies the default outbound queue for the Routing Profile.

    description str

    Specifies the description of the Routing Profile.

    instance_id str

    Specifies the identifier of the hosting Amazon Connect Instance.

    media_concurrencies Sequence[RoutingProfileMediaConcurrencyArgs]

    One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.

    name str

    Specifies the name of the Routing Profile.

    queue_configs Sequence[RoutingProfileQueueConfigArgs]

    One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.

    routing_profile_id str

    The identifier for the Routing Profile.

    tags Mapping[str, str]

    Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.

    tags_all Mapping[str, str]

    A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

    Deprecated:

    Please use tags instead.

    arn String

    The Amazon Resource Name (ARN) of the Routing Profile.

    defaultOutboundQueueId String

    Specifies the default outbound queue for the Routing Profile.

    description String

    Specifies the description of the Routing Profile.

    instanceId String

    Specifies the identifier of the hosting Amazon Connect Instance.

    mediaConcurrencies List<Property Map>

    One or more media_concurrencies blocks that specify the channels that agents can handle in the Contact Control Panel (CCP) for this Routing Profile. The media_concurrencies block is documented below.

    name String

    Specifies the name of the Routing Profile.

    queueConfigs List<Property Map>

    One or more queue_configs blocks that specify the inbound queues associated with the routing profile. If no queue is added, the agent only can make outbound calls. The queue_configs block is documented below.

    routingProfileId String

    The identifier for the Routing Profile.

    tags Map<String>

    Tags to apply to the Routing Profile. If configured with a provider default_tags configuration block present, tags with matching keys will overwrite those defined at the provider-level.

    tagsAll Map<String>

    A map of tags assigned to the resource, including those inherited from the provider default_tags configuration block.

    Deprecated:

    Please use tags instead.

    Supporting Types

    RoutingProfileMediaConcurrency, RoutingProfileMediaConcurrencyArgs

    Channel string

    Specifies the channels that agents can handle in the Contact Control Panel (CCP). Valid values are VOICE, CHAT, TASK.

    Concurrency int

    Specifies the number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE: Minimum value of 1. Maximum value of 1. Valid Range for CHAT: Minimum value of 1. Maximum value of 10. Valid Range for TASK: Minimum value of 1. Maximum value of 10.

    Channel string

    Specifies the channels that agents can handle in the Contact Control Panel (CCP). Valid values are VOICE, CHAT, TASK.

    Concurrency int

    Specifies the number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE: Minimum value of 1. Maximum value of 1. Valid Range for CHAT: Minimum value of 1. Maximum value of 10. Valid Range for TASK: Minimum value of 1. Maximum value of 10.

    channel String

    Specifies the channels that agents can handle in the Contact Control Panel (CCP). Valid values are VOICE, CHAT, TASK.

    concurrency Integer

    Specifies the number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE: Minimum value of 1. Maximum value of 1. Valid Range for CHAT: Minimum value of 1. Maximum value of 10. Valid Range for TASK: Minimum value of 1. Maximum value of 10.

    channel string

    Specifies the channels that agents can handle in the Contact Control Panel (CCP). Valid values are VOICE, CHAT, TASK.

    concurrency number

    Specifies the number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE: Minimum value of 1. Maximum value of 1. Valid Range for CHAT: Minimum value of 1. Maximum value of 10. Valid Range for TASK: Minimum value of 1. Maximum value of 10.

    channel str

    Specifies the channels that agents can handle in the Contact Control Panel (CCP). Valid values are VOICE, CHAT, TASK.

    concurrency int

    Specifies the number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE: Minimum value of 1. Maximum value of 1. Valid Range for CHAT: Minimum value of 1. Maximum value of 10. Valid Range for TASK: Minimum value of 1. Maximum value of 10.

    channel String

    Specifies the channels that agents can handle in the Contact Control Panel (CCP). Valid values are VOICE, CHAT, TASK.

    concurrency Number

    Specifies the number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE: Minimum value of 1. Maximum value of 1. Valid Range for CHAT: Minimum value of 1. Maximum value of 10. Valid Range for TASK: Minimum value of 1. Maximum value of 10.

    RoutingProfileQueueConfig, RoutingProfileQueueConfigArgs

    Channel string

    Specifies the channels agents can handle in the Contact Control Panel (CCP) for this routing profile. Valid values are VOICE, CHAT, TASK.

    Delay int

    Specifies the delay, in seconds, that a contact should be in the queue before they are routed to an available agent

    Priority int

    Specifies the order in which contacts are to be handled for the queue.

    QueueId string

    Specifies the identifier for the queue.

    QueueArn string

    ARN for the queue.

    QueueName string

    Name for the queue.

    Channel string

    Specifies the channels agents can handle in the Contact Control Panel (CCP) for this routing profile. Valid values are VOICE, CHAT, TASK.

    Delay int

    Specifies the delay, in seconds, that a contact should be in the queue before they are routed to an available agent

    Priority int

    Specifies the order in which contacts are to be handled for the queue.

    QueueId string

    Specifies the identifier for the queue.

    QueueArn string

    ARN for the queue.

    QueueName string

    Name for the queue.

    channel String

    Specifies the channels agents can handle in the Contact Control Panel (CCP) for this routing profile. Valid values are VOICE, CHAT, TASK.

    delay Integer

    Specifies the delay, in seconds, that a contact should be in the queue before they are routed to an available agent

    priority Integer

    Specifies the order in which contacts are to be handled for the queue.

    queueId String

    Specifies the identifier for the queue.

    queueArn String

    ARN for the queue.

    queueName String

    Name for the queue.

    channel string

    Specifies the channels agents can handle in the Contact Control Panel (CCP) for this routing profile. Valid values are VOICE, CHAT, TASK.

    delay number

    Specifies the delay, in seconds, that a contact should be in the queue before they are routed to an available agent

    priority number

    Specifies the order in which contacts are to be handled for the queue.

    queueId string

    Specifies the identifier for the queue.

    queueArn string

    ARN for the queue.

    queueName string

    Name for the queue.

    channel str

    Specifies the channels agents can handle in the Contact Control Panel (CCP) for this routing profile. Valid values are VOICE, CHAT, TASK.

    delay int

    Specifies the delay, in seconds, that a contact should be in the queue before they are routed to an available agent

    priority int

    Specifies the order in which contacts are to be handled for the queue.

    queue_id str

    Specifies the identifier for the queue.

    queue_arn str

    ARN for the queue.

    queue_name str

    Name for the queue.

    channel String

    Specifies the channels agents can handle in the Contact Control Panel (CCP) for this routing profile. Valid values are VOICE, CHAT, TASK.

    delay Number

    Specifies the delay, in seconds, that a contact should be in the queue before they are routed to an available agent

    priority Number

    Specifies the order in which contacts are to be handled for the queue.

    queueId String

    Specifies the identifier for the queue.

    queueArn String

    ARN for the queue.

    queueName String

    Name for the queue.

    Import

    Using pulumi import, import Amazon Connect Routing Profiles using the instance_id and routing_profile_id separated by a colon (:). For example:

     $ pulumi import aws:connect/routingProfile:RoutingProfile example f1288a1f-6193-445a-b47e-af739b2:c1d4e5f6-1b3c-1b3c-1b3c-c1d4e5f6c1d4e5
    

    Package Details

    Repository
    AWS Classic pulumi/pulumi-aws
    License
    Apache-2.0
    Notes

    This Pulumi package is based on the aws Terraform Provider.

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    AWS Classic v6.10.0 published on Tuesday, Nov 21, 2023 by Pulumi