Google Native

Pulumi Official
Package maintained by Pulumi
v0.18.2 published on Monday, May 2, 2022 by Pulumi

Conversation

Creates a conversation.

Create a Conversation Resource

new Conversation(name: string, args?: ConversationArgs, opts?: CustomResourceOptions);
@overload
def Conversation(resource_name: str,
                 opts: Optional[ResourceOptions] = None,
                 agent_id: Optional[str] = None,
                 call_metadata: Optional[GoogleCloudContactcenterinsightsV1ConversationCallMetadataArgs] = None,
                 conversation_id: Optional[str] = None,
                 data_source: Optional[GoogleCloudContactcenterinsightsV1ConversationDataSourceArgs] = None,
                 expire_time: Optional[str] = None,
                 labels: Optional[Mapping[str, str]] = None,
                 language_code: Optional[str] = None,
                 location: Optional[str] = None,
                 medium: Optional[ConversationMedium] = None,
                 name: Optional[str] = None,
                 obfuscated_user_id: Optional[str] = None,
                 project: Optional[str] = None,
                 start_time: Optional[str] = None,
                 ttl: Optional[str] = None)
@overload
def Conversation(resource_name: str,
                 args: Optional[ConversationArgs] = None,
                 opts: Optional[ResourceOptions] = None)
func NewConversation(ctx *Context, name string, args *ConversationArgs, opts ...ResourceOption) (*Conversation, error)
public Conversation(string name, ConversationArgs? args = null, CustomResourceOptions? opts = null)
public Conversation(String name, ConversationArgs args)
public Conversation(String name, ConversationArgs args, CustomResourceOptions options)
type: google-native:contactcenterinsights/v1:Conversation
properties: # The arguments to resource properties.
options: # Bag of options to control resource's behavior.

name string
The unique name of the resource.
args ConversationArgs
The arguments to resource properties.
opts CustomResourceOptions
Bag of options to control resource's behavior.
resource_name str
The unique name of the resource.
args ConversationArgs
The arguments to resource properties.
opts ResourceOptions
Bag of options to control resource's behavior.
ctx Context
Context object for the current deployment.
name string
The unique name of the resource.
args ConversationArgs
The arguments to resource properties.
opts ResourceOption
Bag of options to control resource's behavior.
name string
The unique name of the resource.
args ConversationArgs
The arguments to resource properties.
opts CustomResourceOptions
Bag of options to control resource's behavior.
name String
The unique name of the resource.
args ConversationArgs
The arguments to resource properties.
options CustomResourceOptions
Bag of options to control resource's behavior.

Conversation Resource Properties

To learn more about resource properties and how to use them, see Inputs and Outputs in the Architecture and Concepts docs.

Inputs

The Conversation resource accepts the following input properties:

AgentId string

An opaque, user-specified string representing the human agent who handled the conversation.

CallMetadata Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1ConversationCallMetadataArgs

Call-specific metadata.

ConversationId string

A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are a-z-

DataSource Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1ConversationDataSourceArgs

The source of the audio and transcription for the conversation.

ExpireTime string

The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.

Labels Dictionary<string, string>

A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.

LanguageCode string

A user-specified language code for the conversation.

Location string
Medium Pulumi.GoogleNative.Contactcenterinsights.V1.ConversationMedium

Immutable. The conversation medium, if unspecified will default to PHONE_CALL.

Name string

Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}

ObfuscatedUserId string

Obfuscated user ID which the customer sent to us.

Project string
StartTime string

The time at which the conversation started.

Ttl string

Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

AgentId string

An opaque, user-specified string representing the human agent who handled the conversation.

CallMetadata GoogleCloudContactcenterinsightsV1ConversationCallMetadataArgs

Call-specific metadata.

ConversationId string

A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are a-z-

DataSource GoogleCloudContactcenterinsightsV1ConversationDataSourceArgs

The source of the audio and transcription for the conversation.

ExpireTime string

The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.

Labels map[string]string

A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.

LanguageCode string

A user-specified language code for the conversation.

Location string
Medium ConversationMedium

Immutable. The conversation medium, if unspecified will default to PHONE_CALL.

Name string

Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}

ObfuscatedUserId string

Obfuscated user ID which the customer sent to us.

Project string
StartTime string

The time at which the conversation started.

Ttl string

Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

agentId String

An opaque, user-specified string representing the human agent who handled the conversation.

callMetadata GoogleCloudContactcenterinsightsV1ConversationCallMetadataArgs

Call-specific metadata.

conversationId String

A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are a-z-

dataSource GoogleCloudContactcenterinsightsV1ConversationDataSourceArgs

The source of the audio and transcription for the conversation.

expireTime String

The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.

labels Map

A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.

languageCode String

A user-specified language code for the conversation.

location String
medium ConversationMedium

Immutable. The conversation medium, if unspecified will default to PHONE_CALL.

name String

Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}

obfuscatedUserId String

Obfuscated user ID which the customer sent to us.

project String
startTime String

The time at which the conversation started.

ttl String

Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

agentId string

An opaque, user-specified string representing the human agent who handled the conversation.

callMetadata GoogleCloudContactcenterinsightsV1ConversationCallMetadataArgs

Call-specific metadata.

conversationId string

A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are a-z-

dataSource GoogleCloudContactcenterinsightsV1ConversationDataSourceArgs

The source of the audio and transcription for the conversation.

expireTime string

The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.

labels {[key: string]: string}

A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.

languageCode string

A user-specified language code for the conversation.

location string
medium ConversationMedium

Immutable. The conversation medium, if unspecified will default to PHONE_CALL.

name string

Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}

obfuscatedUserId string

Obfuscated user ID which the customer sent to us.

project string
startTime string

The time at which the conversation started.

ttl string

Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

agent_id str

An opaque, user-specified string representing the human agent who handled the conversation.

call_metadata GoogleCloudContactcenterinsightsV1ConversationCallMetadataArgs

Call-specific metadata.

conversation_id str

A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are a-z-

data_source GoogleCloudContactcenterinsightsV1ConversationDataSourceArgs

The source of the audio and transcription for the conversation.

expire_time str

The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.

labels Mapping[str, str]

A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.

language_code str

A user-specified language code for the conversation.

location str
medium ConversationMedium

Immutable. The conversation medium, if unspecified will default to PHONE_CALL.

name str

Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}

obfuscated_user_id str

Obfuscated user ID which the customer sent to us.

project str
start_time str

The time at which the conversation started.

ttl str

Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

agentId String

An opaque, user-specified string representing the human agent who handled the conversation.

callMetadata Property Map

Call-specific metadata.

conversationId String

A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are a-z-

dataSource Property Map

The source of the audio and transcription for the conversation.

expireTime String

The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.

labels Map

A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.

languageCode String

A user-specified language code for the conversation.

location String
medium "MEDIUM_UNSPECIFIED" | "PHONE_CALL" | "CHAT"

Immutable. The conversation medium, if unspecified will default to PHONE_CALL.

name String

Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}

obfuscatedUserId String

Obfuscated user ID which the customer sent to us.

project String
startTime String

The time at which the conversation started.

ttl String

Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

Outputs

All input properties are implicitly available as output properties. Additionally, the Conversation resource produces the following output properties:

CreateTime string

The time at which the conversation was created.

DialogflowIntents Dictionary<string, string>

All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}

Duration string

The duration of the conversation.

Id string

The provider-assigned unique ID for this managed resource.

LatestAnalysis Pulumi.GoogleNative.Contactcenterinsights.V1.Outputs.GoogleCloudContactcenterinsightsV1AnalysisResponse

The conversation's latest analysis, if one exists.

RuntimeAnnotations List<Pulumi.GoogleNative.Contactcenterinsights.V1.Outputs.GoogleCloudContactcenterinsightsV1RuntimeAnnotationResponse>

The annotations that were generated during the customer and agent interaction.

Transcript Pulumi.GoogleNative.Contactcenterinsights.V1.Outputs.GoogleCloudContactcenterinsightsV1ConversationTranscriptResponse

The conversation transcript.

TurnCount int

The number of turns in the conversation.

UpdateTime string

The most recent time at which the conversation was updated.

CreateTime string

The time at which the conversation was created.

DialogflowIntents map[string]string

All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}

Duration string

The duration of the conversation.

Id string

The provider-assigned unique ID for this managed resource.

LatestAnalysis GoogleCloudContactcenterinsightsV1AnalysisResponse

The conversation's latest analysis, if one exists.

RuntimeAnnotations []GoogleCloudContactcenterinsightsV1RuntimeAnnotationResponse

The annotations that were generated during the customer and agent interaction.

Transcript GoogleCloudContactcenterinsightsV1ConversationTranscriptResponse

The conversation transcript.

TurnCount int

The number of turns in the conversation.

UpdateTime string

The most recent time at which the conversation was updated.

createTime String

The time at which the conversation was created.

dialogflowIntents Map

All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}

duration String

The duration of the conversation.

id String

The provider-assigned unique ID for this managed resource.

latestAnalysis GoogleCloudContactcenterinsightsV1AnalysisResponse

The conversation's latest analysis, if one exists.

runtimeAnnotations ListCloudContactcenterinsightsV1RuntimeAnnotationResponse>

The annotations that were generated during the customer and agent interaction.

transcript GoogleCloudContactcenterinsightsV1ConversationTranscriptResponse

The conversation transcript.

turnCount Integer

The number of turns in the conversation.

updateTime String

The most recent time at which the conversation was updated.

createTime string

The time at which the conversation was created.

dialogflowIntents {[key: string]: string}

All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}

duration string

The duration of the conversation.

id string

The provider-assigned unique ID for this managed resource.

latestAnalysis GoogleCloudContactcenterinsightsV1AnalysisResponse

The conversation's latest analysis, if one exists.

runtimeAnnotations GoogleCloudContactcenterinsightsV1RuntimeAnnotationResponse[]

The annotations that were generated during the customer and agent interaction.

transcript GoogleCloudContactcenterinsightsV1ConversationTranscriptResponse

The conversation transcript.

turnCount number

The number of turns in the conversation.

updateTime string

The most recent time at which the conversation was updated.

create_time str

The time at which the conversation was created.

dialogflow_intents Mapping[str, str]

All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}

duration str

The duration of the conversation.

id str

The provider-assigned unique ID for this managed resource.

latest_analysis GoogleCloudContactcenterinsightsV1AnalysisResponse

The conversation's latest analysis, if one exists.

runtime_annotations Sequence[GoogleCloudContactcenterinsightsV1RuntimeAnnotationResponse]

The annotations that were generated during the customer and agent interaction.

transcript GoogleCloudContactcenterinsightsV1ConversationTranscriptResponse

The conversation transcript.

turn_count int

The number of turns in the conversation.

update_time str

The most recent time at which the conversation was updated.

createTime String

The time at which the conversation was created.

dialogflowIntents Map

All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}

duration String

The duration of the conversation.

id String

The provider-assigned unique ID for this managed resource.

latestAnalysis Property Map

The conversation's latest analysis, if one exists.

runtimeAnnotations List

The annotations that were generated during the customer and agent interaction.

transcript Property Map

The conversation transcript.

turnCount Number

The number of turns in the conversation.

updateTime String

The most recent time at which the conversation was updated.

Supporting Types

ConversationMedium

MediumUnspecified
MEDIUM_UNSPECIFIED

Default value, if unspecified will default to PHONE_CALL.

PhoneCall
PHONE_CALL

The format for conversations that took place over the phone.

Chat
CHAT

The format for conversations that took place over chat.

ConversationMediumMediumUnspecified
MEDIUM_UNSPECIFIED

Default value, if unspecified will default to PHONE_CALL.

ConversationMediumPhoneCall
PHONE_CALL

The format for conversations that took place over the phone.

ConversationMediumChat
CHAT

The format for conversations that took place over chat.

MediumUnspecified
MEDIUM_UNSPECIFIED

Default value, if unspecified will default to PHONE_CALL.

PhoneCall
PHONE_CALL

The format for conversations that took place over the phone.

Chat
CHAT

The format for conversations that took place over chat.

MediumUnspecified
MEDIUM_UNSPECIFIED

Default value, if unspecified will default to PHONE_CALL.

PhoneCall
PHONE_CALL

The format for conversations that took place over the phone.

Chat
CHAT

The format for conversations that took place over chat.

MEDIUM_UNSPECIFIED
MEDIUM_UNSPECIFIED

Default value, if unspecified will default to PHONE_CALL.

PHONE_CALL
PHONE_CALL

The format for conversations that took place over the phone.

CHAT
CHAT

The format for conversations that took place over chat.

"MEDIUM_UNSPECIFIED"
MEDIUM_UNSPECIFIED

Default value, if unspecified will default to PHONE_CALL.

"PHONE_CALL"
PHONE_CALL

The format for conversations that took place over the phone.

"CHAT"
CHAT

The format for conversations that took place over chat.

GoogleCloudContactcenterinsightsV1AnalysisResponse

AnalysisResult Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1AnalysisResultResponse

The result of the analysis, which is populated when the analysis finishes.

CreateTime string

The time at which the analysis was created, which occurs when the long-running operation completes.

Name string

Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}

RequestTime string

The time at which the analysis was requested.

AnalysisResult GoogleCloudContactcenterinsightsV1AnalysisResultResponse

The result of the analysis, which is populated when the analysis finishes.

CreateTime string

The time at which the analysis was created, which occurs when the long-running operation completes.

Name string

Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}

RequestTime string

The time at which the analysis was requested.

analysisResult GoogleCloudContactcenterinsightsV1AnalysisResultResponse

The result of the analysis, which is populated when the analysis finishes.

createTime String

The time at which the analysis was created, which occurs when the long-running operation completes.

name String

Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}

requestTime String

The time at which the analysis was requested.

analysisResult GoogleCloudContactcenterinsightsV1AnalysisResultResponse

The result of the analysis, which is populated when the analysis finishes.

createTime string

The time at which the analysis was created, which occurs when the long-running operation completes.

name string

Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}

requestTime string

The time at which the analysis was requested.

analysis_result GoogleCloudContactcenterinsightsV1AnalysisResultResponse

The result of the analysis, which is populated when the analysis finishes.

create_time str

The time at which the analysis was created, which occurs when the long-running operation completes.

name str

Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}

request_time str

The time at which the analysis was requested.

analysisResult Property Map

The result of the analysis, which is populated when the analysis finishes.

createTime String

The time at which the analysis was created, which occurs when the long-running operation completes.

name String

Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}

requestTime String

The time at which the analysis was requested.

GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadataResponse

Annotations List<Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1CallAnnotationResponse>

A list of call annotations that apply to this call.

Entities Dictionary<string, string>

All the entities in the call.

Intents Dictionary<string, string>

All the matched intents in the call.

IssueModelResult Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1IssueModelResultResponse

Overall conversation-level issue modeling result.

PhraseMatchers Dictionary<string, string>

All the matched phrase matchers in the call.

Sentiments List<Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1ConversationLevelSentimentResponse>

Overall conversation-level sentiment for each channel of the call.

Annotations []GoogleCloudContactcenterinsightsV1CallAnnotationResponse

A list of call annotations that apply to this call.

Entities map[string]string

All the entities in the call.

Intents map[string]string

All the matched intents in the call.

IssueModelResult GoogleCloudContactcenterinsightsV1IssueModelResultResponse

Overall conversation-level issue modeling result.

PhraseMatchers map[string]string

All the matched phrase matchers in the call.

Sentiments []GoogleCloudContactcenterinsightsV1ConversationLevelSentimentResponse

Overall conversation-level sentiment for each channel of the call.

annotations ListCloudContactcenterinsightsV1CallAnnotationResponse>

A list of call annotations that apply to this call.

entities Map

All the entities in the call.

intents Map

All the matched intents in the call.

issueModelResult GoogleCloudContactcenterinsightsV1IssueModelResultResponse

Overall conversation-level issue modeling result.

phraseMatchers Map

All the matched phrase matchers in the call.

sentiments ListCloudContactcenterinsightsV1ConversationLevelSentimentResponse>

Overall conversation-level sentiment for each channel of the call.

annotations GoogleCloudContactcenterinsightsV1CallAnnotationResponse[]

A list of call annotations that apply to this call.

entities {[key: string]: string}

All the entities in the call.

intents {[key: string]: string}

All the matched intents in the call.

issueModelResult GoogleCloudContactcenterinsightsV1IssueModelResultResponse

Overall conversation-level issue modeling result.

phraseMatchers {[key: string]: string}

All the matched phrase matchers in the call.

sentiments GoogleCloudContactcenterinsightsV1ConversationLevelSentimentResponse[]

Overall conversation-level sentiment for each channel of the call.

annotations Sequence[GoogleCloudContactcenterinsightsV1CallAnnotationResponse]

A list of call annotations that apply to this call.

entities Mapping[str, str]

All the entities in the call.

intents Mapping[str, str]

All the matched intents in the call.

issue_model_result GoogleCloudContactcenterinsightsV1IssueModelResultResponse

Overall conversation-level issue modeling result.

phrase_matchers Mapping[str, str]

All the matched phrase matchers in the call.

sentiments Sequence[GoogleCloudContactcenterinsightsV1ConversationLevelSentimentResponse]

Overall conversation-level sentiment for each channel of the call.

annotations List

A list of call annotations that apply to this call.

entities Map

All the entities in the call.

intents Map

All the matched intents in the call.

issueModelResult Property Map

Overall conversation-level issue modeling result.

phraseMatchers Map

All the matched phrase matchers in the call.

sentiments List

Overall conversation-level sentiment for each channel of the call.

GoogleCloudContactcenterinsightsV1AnalysisResultResponse

CallAnalysisMetadata GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadataResponse

Call-specific metadata created by the analysis.

EndTime string

The time at which the analysis ended.

callAnalysisMetadata GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadataResponse

Call-specific metadata created by the analysis.

endTime String

The time at which the analysis ended.

callAnalysisMetadata GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadataResponse

Call-specific metadata created by the analysis.

endTime string

The time at which the analysis ended.

call_analysis_metadata GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadataResponse

Call-specific metadata created by the analysis.

end_time str

The time at which the analysis ended.

callAnalysisMetadata Property Map

Call-specific metadata created by the analysis.

endTime String

The time at which the analysis ended.

GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

TranscriptIndex int

The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.

WordIndex int

The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.

TranscriptIndex int

The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.

WordIndex int

The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.

transcriptIndex Integer

The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.

wordIndex Integer

The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.

transcriptIndex number

The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.

wordIndex number

The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.

transcript_index int

The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.

word_index int

The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.

transcriptIndex Number

The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.

wordIndex Number

The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.

GoogleCloudContactcenterinsightsV1AnswerFeedbackResponse

Clicked bool

Indicates whether an answer or item was clicked by the human agent.

CorrectnessLevel string

The correctness level of an answer.

Displayed bool

Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.

Clicked bool

Indicates whether an answer or item was clicked by the human agent.

CorrectnessLevel string

The correctness level of an answer.

Displayed bool

Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.

clicked Boolean

Indicates whether an answer or item was clicked by the human agent.

correctnessLevel String

The correctness level of an answer.

displayed Boolean

Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.

clicked boolean

Indicates whether an answer or item was clicked by the human agent.

correctnessLevel string

The correctness level of an answer.

displayed boolean

Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.

clicked bool

Indicates whether an answer or item was clicked by the human agent.

correctness_level str

The correctness level of an answer.

displayed bool

Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.

clicked Boolean

Indicates whether an answer or item was clicked by the human agent.

correctnessLevel String

The correctness level of an answer.

displayed Boolean

Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.

GoogleCloudContactcenterinsightsV1ArticleSuggestionDataResponse

ConfidenceScore double

The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

Metadata Dictionary<string, string>

Map that contains metadata about the Article Suggestion and the document that it originates from.

QueryRecord string

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}

Source string

The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}

Title string

Article title.

Uri string

Article URI.

ConfidenceScore float64

The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

Metadata map[string]string

Map that contains metadata about the Article Suggestion and the document that it originates from.

QueryRecord string

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}

Source string

The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}

Title string

Article title.

Uri string

Article URI.

confidenceScore Double

The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

metadata Map

Map that contains metadata about the Article Suggestion and the document that it originates from.

queryRecord String

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}

source String

The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}

title String

Article title.

uri String

Article URI.

confidenceScore number

The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

metadata {[key: string]: string}

Map that contains metadata about the Article Suggestion and the document that it originates from.

queryRecord string

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}

source string

The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}

title string

Article title.

uri string

Article URI.

confidence_score float

The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

metadata Mapping[str, str]

Map that contains metadata about the Article Suggestion and the document that it originates from.

query_record str

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}

source str

The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}

title str

Article title.

uri str

Article URI.

confidenceScore Number

The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

metadata Map

Map that contains metadata about the Article Suggestion and the document that it originates from.

queryRecord String

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}

source String

The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}

title String

Article title.

uri String

Article URI.

GoogleCloudContactcenterinsightsV1CallAnnotationResponse

AnnotationEndBoundary Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation ends, inclusive.

AnnotationStartBoundary Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation starts, inclusive.

ChannelTag int

The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.

EntityMentionData Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1EntityMentionDataResponse

Data specifying an entity mention.

HoldData Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1HoldDataResponse

Data specifying a hold.

IntentMatchData Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1IntentMatchDataResponse

Data specifying an intent match.

InterruptionData Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1InterruptionDataResponse

Data specifying an interruption.

PhraseMatchData Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1PhraseMatchDataResponse

Data specifying a phrase match.

SentimentData Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1SentimentDataResponse

Data specifying sentiment.

SilenceData Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1SilenceDataResponse

Data specifying silence.

AnnotationEndBoundary GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation ends, inclusive.

AnnotationStartBoundary GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation starts, inclusive.

ChannelTag int

The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.

EntityMentionData GoogleCloudContactcenterinsightsV1EntityMentionDataResponse

Data specifying an entity mention.

HoldData GoogleCloudContactcenterinsightsV1HoldDataResponse

Data specifying a hold.

IntentMatchData GoogleCloudContactcenterinsightsV1IntentMatchDataResponse

Data specifying an intent match.

InterruptionData GoogleCloudContactcenterinsightsV1InterruptionDataResponse

Data specifying an interruption.

PhraseMatchData GoogleCloudContactcenterinsightsV1PhraseMatchDataResponse

Data specifying a phrase match.

SentimentData GoogleCloudContactcenterinsightsV1SentimentDataResponse

Data specifying sentiment.

SilenceData GoogleCloudContactcenterinsightsV1SilenceDataResponse

Data specifying silence.

annotationEndBoundary GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation ends, inclusive.

annotationStartBoundary GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation starts, inclusive.

channelTag Integer

The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.

entityMentionData GoogleCloudContactcenterinsightsV1EntityMentionDataResponse

Data specifying an entity mention.

holdData GoogleCloudContactcenterinsightsV1HoldDataResponse

Data specifying a hold.

intentMatchData GoogleCloudContactcenterinsightsV1IntentMatchDataResponse

Data specifying an intent match.

interruptionData GoogleCloudContactcenterinsightsV1InterruptionDataResponse

Data specifying an interruption.

phraseMatchData GoogleCloudContactcenterinsightsV1PhraseMatchDataResponse

Data specifying a phrase match.

sentimentData GoogleCloudContactcenterinsightsV1SentimentDataResponse

Data specifying sentiment.

silenceData GoogleCloudContactcenterinsightsV1SilenceDataResponse

Data specifying silence.

annotationEndBoundary GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation ends, inclusive.

annotationStartBoundary GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation starts, inclusive.

channelTag number

The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.

entityMentionData GoogleCloudContactcenterinsightsV1EntityMentionDataResponse

Data specifying an entity mention.

holdData GoogleCloudContactcenterinsightsV1HoldDataResponse

Data specifying a hold.

intentMatchData GoogleCloudContactcenterinsightsV1IntentMatchDataResponse

Data specifying an intent match.

interruptionData GoogleCloudContactcenterinsightsV1InterruptionDataResponse

Data specifying an interruption.

phraseMatchData GoogleCloudContactcenterinsightsV1PhraseMatchDataResponse

Data specifying a phrase match.

sentimentData GoogleCloudContactcenterinsightsV1SentimentDataResponse

Data specifying sentiment.

silenceData GoogleCloudContactcenterinsightsV1SilenceDataResponse

Data specifying silence.

annotation_end_boundary GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation ends, inclusive.

annotation_start_boundary GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation starts, inclusive.

channel_tag int

The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.

entity_mention_data GoogleCloudContactcenterinsightsV1EntityMentionDataResponse

Data specifying an entity mention.

hold_data GoogleCloudContactcenterinsightsV1HoldDataResponse

Data specifying a hold.

intent_match_data GoogleCloudContactcenterinsightsV1IntentMatchDataResponse

Data specifying an intent match.

interruption_data GoogleCloudContactcenterinsightsV1InterruptionDataResponse

Data specifying an interruption.

phrase_match_data GoogleCloudContactcenterinsightsV1PhraseMatchDataResponse

Data specifying a phrase match.

sentiment_data GoogleCloudContactcenterinsightsV1SentimentDataResponse

Data specifying sentiment.

silence_data GoogleCloudContactcenterinsightsV1SilenceDataResponse

Data specifying silence.

annotationEndBoundary Property Map

The boundary in the conversation where the annotation ends, inclusive.

annotationStartBoundary Property Map

The boundary in the conversation where the annotation starts, inclusive.

channelTag Number

The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.

entityMentionData Property Map

Data specifying an entity mention.

holdData Property Map

Data specifying a hold.

intentMatchData Property Map

Data specifying an intent match.

interruptionData Property Map

Data specifying an interruption.

phraseMatchData Property Map

Data specifying a phrase match.

sentimentData Property Map

Data specifying sentiment.

silenceData Property Map

Data specifying silence.

GoogleCloudContactcenterinsightsV1ConversationCallMetadata

AgentChannel int

The audio channel that contains the agent.

CustomerChannel int

The audio channel that contains the customer.

AgentChannel int

The audio channel that contains the agent.

CustomerChannel int

The audio channel that contains the customer.

agentChannel Integer

The audio channel that contains the agent.

customerChannel Integer

The audio channel that contains the customer.

agentChannel number

The audio channel that contains the agent.

customerChannel number

The audio channel that contains the customer.

agent_channel int

The audio channel that contains the agent.

customer_channel int

The audio channel that contains the customer.

agentChannel Number

The audio channel that contains the agent.

customerChannel Number

The audio channel that contains the customer.

GoogleCloudContactcenterinsightsV1ConversationCallMetadataResponse

AgentChannel int

The audio channel that contains the agent.

CustomerChannel int

The audio channel that contains the customer.

AgentChannel int

The audio channel that contains the agent.

CustomerChannel int

The audio channel that contains the customer.

agentChannel Integer

The audio channel that contains the agent.

customerChannel Integer

The audio channel that contains the customer.

agentChannel number

The audio channel that contains the agent.

customerChannel number

The audio channel that contains the customer.

agent_channel int

The audio channel that contains the agent.

customer_channel int

The audio channel that contains the customer.

agentChannel Number

The audio channel that contains the agent.

customerChannel Number

The audio channel that contains the customer.

GoogleCloudContactcenterinsightsV1ConversationDataSource

DialogflowSource GoogleCloudContactcenterinsightsV1DialogflowSource

The source when the conversation comes from Dialogflow.

GcsSource GoogleCloudContactcenterinsightsV1GcsSource

A Cloud Storage location specification for the audio and transcript.

dialogflowSource GoogleCloudContactcenterinsightsV1DialogflowSource

The source when the conversation comes from Dialogflow.

gcsSource GoogleCloudContactcenterinsightsV1GcsSource

A Cloud Storage location specification for the audio and transcript.

dialogflowSource GoogleCloudContactcenterinsightsV1DialogflowSource

The source when the conversation comes from Dialogflow.

gcsSource GoogleCloudContactcenterinsightsV1GcsSource

A Cloud Storage location specification for the audio and transcript.

dialogflow_source GoogleCloudContactcenterinsightsV1DialogflowSource

The source when the conversation comes from Dialogflow.

gcs_source GoogleCloudContactcenterinsightsV1GcsSource

A Cloud Storage location specification for the audio and transcript.

dialogflowSource Property Map

The source when the conversation comes from Dialogflow.

gcsSource Property Map

A Cloud Storage location specification for the audio and transcript.

GoogleCloudContactcenterinsightsV1ConversationDataSourceResponse

DialogflowSource GoogleCloudContactcenterinsightsV1DialogflowSourceResponse

The source when the conversation comes from Dialogflow.

GcsSource GoogleCloudContactcenterinsightsV1GcsSourceResponse

A Cloud Storage location specification for the audio and transcript.

dialogflowSource GoogleCloudContactcenterinsightsV1DialogflowSourceResponse

The source when the conversation comes from Dialogflow.

gcsSource GoogleCloudContactcenterinsightsV1GcsSourceResponse

A Cloud Storage location specification for the audio and transcript.

dialogflowSource GoogleCloudContactcenterinsightsV1DialogflowSourceResponse

The source when the conversation comes from Dialogflow.

gcsSource GoogleCloudContactcenterinsightsV1GcsSourceResponse

A Cloud Storage location specification for the audio and transcript.

dialogflow_source GoogleCloudContactcenterinsightsV1DialogflowSourceResponse

The source when the conversation comes from Dialogflow.

gcs_source GoogleCloudContactcenterinsightsV1GcsSourceResponse

A Cloud Storage location specification for the audio and transcript.

dialogflowSource Property Map

The source when the conversation comes from Dialogflow.

gcsSource Property Map

A Cloud Storage location specification for the audio and transcript.

GoogleCloudContactcenterinsightsV1ConversationLevelSentimentResponse

ChannelTag int

The channel of the audio that the data applies to.

SentimentData GoogleCloudContactcenterinsightsV1SentimentDataResponse

Data specifying sentiment.

channelTag Integer

The channel of the audio that the data applies to.

sentimentData GoogleCloudContactcenterinsightsV1SentimentDataResponse

Data specifying sentiment.

channelTag number

The channel of the audio that the data applies to.

sentimentData GoogleCloudContactcenterinsightsV1SentimentDataResponse

Data specifying sentiment.

channel_tag int

The channel of the audio that the data applies to.

sentiment_data GoogleCloudContactcenterinsightsV1SentimentDataResponse

Data specifying sentiment.

channelTag Number

The channel of the audio that the data applies to.

sentimentData Property Map

Data specifying sentiment.

GoogleCloudContactcenterinsightsV1ConversationParticipantResponse

DialogflowParticipant string

Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

Deprecated:

Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

DialogflowParticipantName string

The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

ObfuscatedExternalUserId string

Obfuscated user ID from Dialogflow.

Role string

The role of the participant.

UserId string

A user-specified ID representing the participant.

DialogflowParticipant string

Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

Deprecated:

Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

DialogflowParticipantName string

The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

ObfuscatedExternalUserId string

Obfuscated user ID from Dialogflow.

Role string

The role of the participant.

UserId string

A user-specified ID representing the participant.

dialogflowParticipant String

Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

Deprecated:

Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

dialogflowParticipantName String

The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

obfuscatedExternalUserId String

Obfuscated user ID from Dialogflow.

role String

The role of the participant.

userId String

A user-specified ID representing the participant.

dialogflowParticipant string

Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

Deprecated:

Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

dialogflowParticipantName string

The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

obfuscatedExternalUserId string

Obfuscated user ID from Dialogflow.

role string

The role of the participant.

userId string

A user-specified ID representing the participant.

dialogflow_participant str

Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

Deprecated:

Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

dialogflow_participant_name str

The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

obfuscated_external_user_id str

Obfuscated user ID from Dialogflow.

role str

The role of the participant.

user_id str

A user-specified ID representing the participant.

dialogflowParticipant String

Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

Deprecated:

Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

dialogflowParticipantName String

The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}

obfuscatedExternalUserId String

Obfuscated user ID from Dialogflow.

role String

The role of the participant.

userId String

A user-specified ID representing the participant.

GoogleCloudContactcenterinsightsV1ConversationTranscriptResponse

TranscriptSegments []GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentResponse

A list of sequential transcript segments that comprise the conversation.

transcriptSegments ListCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentResponse>

A list of sequential transcript segments that comprise the conversation.

transcriptSegments GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentResponse[]

A list of sequential transcript segments that comprise the conversation.

transcriptSegments List

A list of sequential transcript segments that comprise the conversation.

GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadataResponse

SmartReplyAllowlistCovered bool

Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.

SmartReplyAllowlistCovered bool

Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.

smartReplyAllowlistCovered Boolean

Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.

smartReplyAllowlistCovered boolean

Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.

smart_reply_allowlist_covered bool

Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.

smartReplyAllowlistCovered Boolean

Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.

GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentResponse

ChannelTag int

For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.

Confidence double

A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.

DialogflowSegmentMetadata Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadataResponse

CCAI metadata relating to the current transcript segment.

LanguageCode string

The language code of this segment as a BCP-47 language tag. Example: "en-US".

MessageTime string

The time that the message occurred, if provided.

SegmentParticipant Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1ConversationParticipantResponse

The participant of this segment.

Sentiment Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1SentimentDataResponse

The sentiment for this transcript segment.

Text string

The text of this segment.

Words List<Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfoResponse>

A list of the word-specific information for each word in the segment.

ChannelTag int

For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.

Confidence float64

A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.

DialogflowSegmentMetadata GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadataResponse

CCAI metadata relating to the current transcript segment.

LanguageCode string

The language code of this segment as a BCP-47 language tag. Example: "en-US".

MessageTime string

The time that the message occurred, if provided.

SegmentParticipant GoogleCloudContactcenterinsightsV1ConversationParticipantResponse

The participant of this segment.

Sentiment GoogleCloudContactcenterinsightsV1SentimentDataResponse

The sentiment for this transcript segment.

Text string

The text of this segment.

Words []GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfoResponse

A list of the word-specific information for each word in the segment.

channelTag Integer

For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.

confidence Double

A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.

dialogflowSegmentMetadata GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadataResponse

CCAI metadata relating to the current transcript segment.

languageCode String

The language code of this segment as a BCP-47 language tag. Example: "en-US".

messageTime String

The time that the message occurred, if provided.

segmentParticipant GoogleCloudContactcenterinsightsV1ConversationParticipantResponse

The participant of this segment.

sentiment GoogleCloudContactcenterinsightsV1SentimentDataResponse

The sentiment for this transcript segment.

text String

The text of this segment.

words ListCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfoResponse>

A list of the word-specific information for each word in the segment.

channelTag number

For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.

confidence number

A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.

dialogflowSegmentMetadata GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadataResponse

CCAI metadata relating to the current transcript segment.

languageCode string

The language code of this segment as a BCP-47 language tag. Example: "en-US".

messageTime string

The time that the message occurred, if provided.

segmentParticipant GoogleCloudContactcenterinsightsV1ConversationParticipantResponse

The participant of this segment.

sentiment GoogleCloudContactcenterinsightsV1SentimentDataResponse

The sentiment for this transcript segment.

text string

The text of this segment.

words GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfoResponse[]

A list of the word-specific information for each word in the segment.

channel_tag int

For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.

confidence float

A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.

dialogflow_segment_metadata GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadataResponse

CCAI metadata relating to the current transcript segment.

language_code str

The language code of this segment as a BCP-47 language tag. Example: "en-US".

message_time str

The time that the message occurred, if provided.

segment_participant GoogleCloudContactcenterinsightsV1ConversationParticipantResponse

The participant of this segment.

sentiment GoogleCloudContactcenterinsightsV1SentimentDataResponse

The sentiment for this transcript segment.

text str

The text of this segment.

words Sequence[GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfoResponse]

A list of the word-specific information for each word in the segment.

channelTag Number

For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.

confidence Number

A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.

dialogflowSegmentMetadata Property Map

CCAI metadata relating to the current transcript segment.

languageCode String

The language code of this segment as a BCP-47 language tag. Example: "en-US".

messageTime String

The time that the message occurred, if provided.

segmentParticipant Property Map

The participant of this segment.

sentiment Property Map

The sentiment for this transcript segment.

text String

The text of this segment.

words List

A list of the word-specific information for each word in the segment.

GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfoResponse

Confidence double

A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.

EndOffset string

Time offset of the end of this word relative to the beginning of the total conversation.

StartOffset string

Time offset of the start of this word relative to the beginning of the total conversation.

Word string

The word itself. Includes punctuation marks that surround the word.

Confidence float64

A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.

EndOffset string

Time offset of the end of this word relative to the beginning of the total conversation.

StartOffset string

Time offset of the start of this word relative to the beginning of the total conversation.

Word string

The word itself. Includes punctuation marks that surround the word.

confidence Double

A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.

endOffset String

Time offset of the end of this word relative to the beginning of the total conversation.

startOffset String

Time offset of the start of this word relative to the beginning of the total conversation.

word String

The word itself. Includes punctuation marks that surround the word.

confidence number

A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.

endOffset string

Time offset of the end of this word relative to the beginning of the total conversation.

startOffset string

Time offset of the start of this word relative to the beginning of the total conversation.

word string

The word itself. Includes punctuation marks that surround the word.

confidence float

A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.

end_offset str

Time offset of the end of this word relative to the beginning of the total conversation.

start_offset str

Time offset of the start of this word relative to the beginning of the total conversation.

word str

The word itself. Includes punctuation marks that surround the word.

confidence Number

A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.

endOffset String

Time offset of the end of this word relative to the beginning of the total conversation.

startOffset String

Time offset of the start of this word relative to the beginning of the total conversation.

word String

The word itself. Includes punctuation marks that surround the word.

GoogleCloudContactcenterinsightsV1DialogflowInteractionDataResponse

Confidence double

The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

DialogflowIntentId string

The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}

Confidence float64

The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

DialogflowIntentId string

The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}

confidence Double

The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

dialogflowIntentId String

The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}

confidence number

The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

dialogflowIntentId string

The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}

confidence float

The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

dialogflow_intent_id str

The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}

confidence Number

The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

dialogflowIntentId String

The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}

GoogleCloudContactcenterinsightsV1DialogflowSource

AudioUri string

Cloud Storage URI that points to a file that contains the conversation audio.

AudioUri string

Cloud Storage URI that points to a file that contains the conversation audio.

audioUri String

Cloud Storage URI that points to a file that contains the conversation audio.

audioUri string

Cloud Storage URI that points to a file that contains the conversation audio.

audio_uri str

Cloud Storage URI that points to a file that contains the conversation audio.

audioUri String

Cloud Storage URI that points to a file that contains the conversation audio.

GoogleCloudContactcenterinsightsV1DialogflowSourceResponse

AudioUri string

Cloud Storage URI that points to a file that contains the conversation audio.

DialogflowConversation string

The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}

AudioUri string

Cloud Storage URI that points to a file that contains the conversation audio.

DialogflowConversation string

The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}

audioUri String

Cloud Storage URI that points to a file that contains the conversation audio.

dialogflowConversation String

The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}

audioUri string

Cloud Storage URI that points to a file that contains the conversation audio.

dialogflowConversation string

The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}

audio_uri str

Cloud Storage URI that points to a file that contains the conversation audio.

dialogflow_conversation str

The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}

audioUri String

Cloud Storage URI that points to a file that contains the conversation audio.

dialogflowConversation String

The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}

GoogleCloudContactcenterinsightsV1EntityMentionDataResponse

EntityUniqueId string

The key of this entity in conversation entities. Can be used to retrieve the exact Entity this mention is attached to.

Sentiment Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1SentimentDataResponse

Sentiment expressed for this mention of the entity.

Type string

The type of the entity mention.

EntityUniqueId string

The key of this entity in conversation entities. Can be used to retrieve the exact Entity this mention is attached to.

Sentiment GoogleCloudContactcenterinsightsV1SentimentDataResponse

Sentiment expressed for this mention of the entity.

Type string

The type of the entity mention.

entityUniqueId String

The key of this entity in conversation entities. Can be used to retrieve the exact Entity this mention is attached to.

sentiment GoogleCloudContactcenterinsightsV1SentimentDataResponse

Sentiment expressed for this mention of the entity.

type String

The type of the entity mention.

entityUniqueId string

The key of this entity in conversation entities. Can be used to retrieve the exact Entity this mention is attached to.

sentiment GoogleCloudContactcenterinsightsV1SentimentDataResponse

Sentiment expressed for this mention of the entity.

type string

The type of the entity mention.

entity_unique_id str

The key of this entity in conversation entities. Can be used to retrieve the exact Entity this mention is attached to.

sentiment GoogleCloudContactcenterinsightsV1SentimentDataResponse

Sentiment expressed for this mention of the entity.

type str

The type of the entity mention.

entityUniqueId String

The key of this entity in conversation entities. Can be used to retrieve the exact Entity this mention is attached to.

sentiment Property Map

Sentiment expressed for this mention of the entity.

type String

The type of the entity mention.

GoogleCloudContactcenterinsightsV1FaqAnswerDataResponse

Answer string

The piece of text from the source knowledge base document.

ConfidenceScore double

The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

Metadata Dictionary<string, string>

Map that contains metadata about the FAQ answer and the document that it originates from.

QueryRecord string

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}.

Question string

The corresponding FAQ question.

Source string

The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.

Answer string

The piece of text from the source knowledge base document.

ConfidenceScore float64

The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

Metadata map[string]string

Map that contains metadata about the FAQ answer and the document that it originates from.

QueryRecord string

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}.

Question string

The corresponding FAQ question.

Source string

The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.

answer String

The piece of text from the source knowledge base document.

confidenceScore Double

The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

metadata Map

Map that contains metadata about the FAQ answer and the document that it originates from.

queryRecord String

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}.

question String

The corresponding FAQ question.

source String

The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.

answer string

The piece of text from the source knowledge base document.

confidenceScore number

The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

metadata {[key: string]: string}

Map that contains metadata about the FAQ answer and the document that it originates from.

queryRecord string

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}.

question string

The corresponding FAQ question.

source string

The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.

answer str

The piece of text from the source knowledge base document.

confidence_score float

The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

metadata Mapping[str, str]

Map that contains metadata about the FAQ answer and the document that it originates from.

query_record str

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}.

question str

The corresponding FAQ question.

source str

The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.

answer String

The piece of text from the source knowledge base document.

confidenceScore Number

The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

metadata Map

Map that contains metadata about the FAQ answer and the document that it originates from.

queryRecord String

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}.

question String

The corresponding FAQ question.

source String

The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.

GoogleCloudContactcenterinsightsV1GcsSource

AudioUri string

Cloud Storage URI that points to a file that contains the conversation audio.

TranscriptUri string

Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.

AudioUri string

Cloud Storage URI that points to a file that contains the conversation audio.

TranscriptUri string

Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.

audioUri String

Cloud Storage URI that points to a file that contains the conversation audio.

transcriptUri String

Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.

audioUri string

Cloud Storage URI that points to a file that contains the conversation audio.

transcriptUri string

Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.

audio_uri str

Cloud Storage URI that points to a file that contains the conversation audio.

transcript_uri str

Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.

audioUri String

Cloud Storage URI that points to a file that contains the conversation audio.

transcriptUri String

Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.

GoogleCloudContactcenterinsightsV1GcsSourceResponse

AudioUri string

Cloud Storage URI that points to a file that contains the conversation audio.

TranscriptUri string

Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.

AudioUri string

Cloud Storage URI that points to a file that contains the conversation audio.

TranscriptUri string

Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.

audioUri String

Cloud Storage URI that points to a file that contains the conversation audio.

transcriptUri String

Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.

audioUri string

Cloud Storage URI that points to a file that contains the conversation audio.

transcriptUri string

Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.

audio_uri str

Cloud Storage URI that points to a file that contains the conversation audio.

transcript_uri str

Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.

audioUri String

Cloud Storage URI that points to a file that contains the conversation audio.

transcriptUri String

Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.

GoogleCloudContactcenterinsightsV1IntentMatchDataResponse

IntentUniqueId string

The id of the matched intent. Can be used to retrieve the corresponding intent information.

IntentUniqueId string

The id of the matched intent. Can be used to retrieve the corresponding intent information.

intentUniqueId String

The id of the matched intent. Can be used to retrieve the corresponding intent information.

intentUniqueId string

The id of the matched intent. Can be used to retrieve the corresponding intent information.

intent_unique_id str

The id of the matched intent. Can be used to retrieve the corresponding intent information.

intentUniqueId String

The id of the matched intent. Can be used to retrieve the corresponding intent information.

GoogleCloudContactcenterinsightsV1IssueAssignmentResponse

DisplayName string

Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.

Issue string

Resource name of the assigned issue.

Score double

Score indicating the likelihood of the issue assignment. currently bounded on [0,1].

DisplayName string

Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.

Issue string

Resource name of the assigned issue.

Score float64

Score indicating the likelihood of the issue assignment. currently bounded on [0,1].

displayName String

Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.

issue String

Resource name of the assigned issue.

score Double

Score indicating the likelihood of the issue assignment. currently bounded on [0,1].

displayName string

Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.

issue string

Resource name of the assigned issue.

score number

Score indicating the likelihood of the issue assignment. currently bounded on [0,1].

display_name str

Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.

issue str

Resource name of the assigned issue.

score float

Score indicating the likelihood of the issue assignment. currently bounded on [0,1].

displayName String

Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.

issue String

Resource name of the assigned issue.

score Number

Score indicating the likelihood of the issue assignment. currently bounded on [0,1].

GoogleCloudContactcenterinsightsV1IssueModelResultResponse

IssueModel string

Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}

Issues List<Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1IssueAssignmentResponse>

All the matched issues.

IssueModel string

Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}

Issues []GoogleCloudContactcenterinsightsV1IssueAssignmentResponse

All the matched issues.

issueModel String

Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}

issues ListCloudContactcenterinsightsV1IssueAssignmentResponse>

All the matched issues.

issueModel string

Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}

issues GoogleCloudContactcenterinsightsV1IssueAssignmentResponse[]

All the matched issues.

issue_model str

Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}

issues Sequence[GoogleCloudContactcenterinsightsV1IssueAssignmentResponse]

All the matched issues.

issueModel String

Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}

issues List

All the matched issues.

GoogleCloudContactcenterinsightsV1PhraseMatchDataResponse

DisplayName string

The human-readable name of the phrase matcher.

PhraseMatcher string

The unique identifier (the resource name) of the phrase matcher.

DisplayName string

The human-readable name of the phrase matcher.

PhraseMatcher string

The unique identifier (the resource name) of the phrase matcher.

displayName String

The human-readable name of the phrase matcher.

phraseMatcher String

The unique identifier (the resource name) of the phrase matcher.

displayName string

The human-readable name of the phrase matcher.

phraseMatcher string

The unique identifier (the resource name) of the phrase matcher.

display_name str

The human-readable name of the phrase matcher.

phrase_matcher str

The unique identifier (the resource name) of the phrase matcher.

displayName String

The human-readable name of the phrase matcher.

phraseMatcher String

The unique identifier (the resource name) of the phrase matcher.

GoogleCloudContactcenterinsightsV1RuntimeAnnotationResponse

AnnotationId string

The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}

AnswerFeedback Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1AnswerFeedbackResponse

The feedback that the customer has about the answer in data.

ArticleSuggestion Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1ArticleSuggestionDataResponse

Agent Assist Article Suggestion data.

CreateTime string

The time at which this annotation was created.

DialogflowInteraction Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1DialogflowInteractionDataResponse

Dialogflow interaction data.

EndBoundary Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation ends, inclusive.

FaqAnswer Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1FaqAnswerDataResponse

Agent Assist FAQ answer data.

SmartComposeSuggestion Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1SmartComposeSuggestionDataResponse

Agent Assist Smart Compose suggestion data.

SmartReply Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1SmartReplyDataResponse

Agent Assist Smart Reply data.

StartBoundary Pulumi.GoogleNative.Contactcenterinsights.V1.Inputs.GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation starts, inclusive.

AnnotationId string

The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}

AnswerFeedback GoogleCloudContactcenterinsightsV1AnswerFeedbackResponse

The feedback that the customer has about the answer in data.

ArticleSuggestion GoogleCloudContactcenterinsightsV1ArticleSuggestionDataResponse

Agent Assist Article Suggestion data.

CreateTime string

The time at which this annotation was created.

DialogflowInteraction GoogleCloudContactcenterinsightsV1DialogflowInteractionDataResponse

Dialogflow interaction data.

EndBoundary GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation ends, inclusive.

FaqAnswer GoogleCloudContactcenterinsightsV1FaqAnswerDataResponse

Agent Assist FAQ answer data.

SmartComposeSuggestion GoogleCloudContactcenterinsightsV1SmartComposeSuggestionDataResponse

Agent Assist Smart Compose suggestion data.

SmartReply GoogleCloudContactcenterinsightsV1SmartReplyDataResponse

Agent Assist Smart Reply data.

StartBoundary GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation starts, inclusive.

annotationId String

The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}

answerFeedback GoogleCloudContactcenterinsightsV1AnswerFeedbackResponse

The feedback that the customer has about the answer in data.

articleSuggestion GoogleCloudContactcenterinsightsV1ArticleSuggestionDataResponse

Agent Assist Article Suggestion data.

createTime String

The time at which this annotation was created.

dialogflowInteraction GoogleCloudContactcenterinsightsV1DialogflowInteractionDataResponse

Dialogflow interaction data.

endBoundary GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation ends, inclusive.

faqAnswer GoogleCloudContactcenterinsightsV1FaqAnswerDataResponse

Agent Assist FAQ answer data.

smartComposeSuggestion GoogleCloudContactcenterinsightsV1SmartComposeSuggestionDataResponse

Agent Assist Smart Compose suggestion data.

smartReply GoogleCloudContactcenterinsightsV1SmartReplyDataResponse

Agent Assist Smart Reply data.

startBoundary GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation starts, inclusive.

annotationId string

The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}

answerFeedback GoogleCloudContactcenterinsightsV1AnswerFeedbackResponse

The feedback that the customer has about the answer in data.

articleSuggestion GoogleCloudContactcenterinsightsV1ArticleSuggestionDataResponse

Agent Assist Article Suggestion data.

createTime string

The time at which this annotation was created.

dialogflowInteraction GoogleCloudContactcenterinsightsV1DialogflowInteractionDataResponse

Dialogflow interaction data.

endBoundary GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation ends, inclusive.

faqAnswer GoogleCloudContactcenterinsightsV1FaqAnswerDataResponse

Agent Assist FAQ answer data.

smartComposeSuggestion GoogleCloudContactcenterinsightsV1SmartComposeSuggestionDataResponse

Agent Assist Smart Compose suggestion data.

smartReply GoogleCloudContactcenterinsightsV1SmartReplyDataResponse

Agent Assist Smart Reply data.

startBoundary GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation starts, inclusive.

annotation_id str

The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}

answer_feedback GoogleCloudContactcenterinsightsV1AnswerFeedbackResponse

The feedback that the customer has about the answer in data.

article_suggestion GoogleCloudContactcenterinsightsV1ArticleSuggestionDataResponse

Agent Assist Article Suggestion data.

create_time str

The time at which this annotation was created.

dialogflow_interaction GoogleCloudContactcenterinsightsV1DialogflowInteractionDataResponse

Dialogflow interaction data.

end_boundary GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation ends, inclusive.

faq_answer GoogleCloudContactcenterinsightsV1FaqAnswerDataResponse

Agent Assist FAQ answer data.

smart_compose_suggestion GoogleCloudContactcenterinsightsV1SmartComposeSuggestionDataResponse

Agent Assist Smart Compose suggestion data.

smart_reply GoogleCloudContactcenterinsightsV1SmartReplyDataResponse

Agent Assist Smart Reply data.

start_boundary GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse

The boundary in the conversation where the annotation starts, inclusive.

annotationId String

The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}

answerFeedback Property Map

The feedback that the customer has about the answer in data.

articleSuggestion Property Map

Agent Assist Article Suggestion data.

createTime String

The time at which this annotation was created.

dialogflowInteraction Property Map

Dialogflow interaction data.

endBoundary Property Map

The boundary in the conversation where the annotation ends, inclusive.

faqAnswer Property Map

Agent Assist FAQ answer data.

smartComposeSuggestion Property Map

Agent Assist Smart Compose suggestion data.

smartReply Property Map

Agent Assist Smart Reply data.

startBoundary Property Map

The boundary in the conversation where the annotation starts, inclusive.

GoogleCloudContactcenterinsightsV1SentimentDataResponse

Magnitude double

A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.

Score double

The sentiment score between -1.0 (negative) and 1.0 (positive).

Magnitude float64

A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.

Score float64

The sentiment score between -1.0 (negative) and 1.0 (positive).

magnitude Double

A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.

score Double

The sentiment score between -1.0 (negative) and 1.0 (positive).

magnitude number

A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.

score number

The sentiment score between -1.0 (negative) and 1.0 (positive).

magnitude float

A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.

score float

The sentiment score between -1.0 (negative) and 1.0 (positive).

magnitude Number

A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.

score Number

The sentiment score between -1.0 (negative) and 1.0 (positive).

GoogleCloudContactcenterinsightsV1SmartComposeSuggestionDataResponse

ConfidenceScore double

The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

Metadata Dictionary<string, string>

Map that contains metadata about the Smart Compose suggestion and the document from which it originates.

QueryRecord string

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}

Suggestion string

The content of the suggestion.

ConfidenceScore float64

The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

Metadata map[string]string

Map that contains metadata about the Smart Compose suggestion and the document from which it originates.

QueryRecord string

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}

Suggestion string

The content of the suggestion.

confidenceScore Double

The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

metadata Map

Map that contains metadata about the Smart Compose suggestion and the document from which it originates.

queryRecord String

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}

suggestion String

The content of the suggestion.

confidenceScore number

The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

metadata {[key: string]: string}

Map that contains metadata about the Smart Compose suggestion and the document from which it originates.

queryRecord string

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}

suggestion string

The content of the suggestion.

confidence_score float

The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

metadata Mapping[str, str]

Map that contains metadata about the Smart Compose suggestion and the document from which it originates.

query_record str

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}

suggestion str

The content of the suggestion.

confidenceScore Number

The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

metadata Map

Map that contains metadata about the Smart Compose suggestion and the document from which it originates.

queryRecord String

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}

suggestion String

The content of the suggestion.

GoogleCloudContactcenterinsightsV1SmartReplyDataResponse

ConfidenceScore double

The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

Metadata Dictionary<string, string>

Map that contains metadata about the Smart Reply and the document from which it originates.

QueryRecord string

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}

Reply string

The content of the reply.

ConfidenceScore float64

The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

Metadata map[string]string

Map that contains metadata about the Smart Reply and the document from which it originates.

QueryRecord string

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}

Reply string

The content of the reply.

confidenceScore Double

The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

metadata Map

Map that contains metadata about the Smart Reply and the document from which it originates.

queryRecord String

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}

reply String

The content of the reply.

confidenceScore number

The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

metadata {[key: string]: string}

Map that contains metadata about the Smart Reply and the document from which it originates.

queryRecord string

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}

reply string

The content of the reply.

confidence_score float

The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

metadata Mapping[str, str]

Map that contains metadata about the Smart Reply and the document from which it originates.

query_record str

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}

reply str

The content of the reply.

confidenceScore Number

The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

metadata Map

Map that contains metadata about the Smart Reply and the document from which it originates.

queryRecord String

Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}

reply String

The content of the reply.

Package Details

Repository
https://github.com/pulumi/pulumi-google-native
License
Apache-2.0