google-native.contactcenterinsights/v1.Conversation
Creates a conversation.
Create Conversation Resource
new Conversation(name: string, args?: ConversationArgs, opts?: CustomResourceOptions);@overload
def Conversation(resource_name: str,
opts: Optional[ResourceOptions] = None,
agent_id: Optional[str] = None,
call_metadata: Optional[GoogleCloudContactcenterinsightsV1ConversationCallMetadataArgs] = None,
conversation_id: Optional[str] = None,
data_source: Optional[GoogleCloudContactcenterinsightsV1ConversationDataSourceArgs] = None,
expire_time: Optional[str] = None,
labels: Optional[Mapping[str, str]] = None,
language_code: Optional[str] = None,
location: Optional[str] = None,
medium: Optional[ConversationMedium] = None,
name: Optional[str] = None,
obfuscated_user_id: Optional[str] = None,
project: Optional[str] = None,
start_time: Optional[str] = None,
ttl: Optional[str] = None)
@overload
def Conversation(resource_name: str,
args: Optional[ConversationArgs] = None,
opts: Optional[ResourceOptions] = None)func NewConversation(ctx *Context, name string, args *ConversationArgs, opts ...ResourceOption) (*Conversation, error)public Conversation(string name, ConversationArgs? args = null, CustomResourceOptions? opts = null)
public Conversation(String name, ConversationArgs args)
public Conversation(String name, ConversationArgs args, CustomResourceOptions options)
type: google-native:contactcenterinsights/v1:Conversation
properties: # The arguments to resource properties.
options: # Bag of options to control resource's behavior.
- name string
- The unique name of the resource.
- args ConversationArgs
- The arguments to resource properties.
- opts CustomResourceOptions
- Bag of options to control resource's behavior.
- resource_name str
- The unique name of the resource.
- args ConversationArgs
- The arguments to resource properties.
- opts ResourceOptions
- Bag of options to control resource's behavior.
- ctx Context
- Context object for the current deployment.
- name string
- The unique name of the resource.
- args ConversationArgs
- The arguments to resource properties.
- opts ResourceOption
- Bag of options to control resource's behavior.
- name string
- The unique name of the resource.
- args ConversationArgs
- The arguments to resource properties.
- opts CustomResourceOptions
- Bag of options to control resource's behavior.
- name String
- The unique name of the resource.
- args ConversationArgs
- The arguments to resource properties.
- options CustomResourceOptions
- Bag of options to control resource's behavior.
Conversation Resource Properties
To learn more about resource properties and how to use them, see Inputs and Outputs in the Architecture and Concepts docs.
Inputs
The Conversation resource accepts the following input properties:
- Agent
Id string An opaque, user-specified string representing the human agent who handled the conversation.
- Call
Metadata Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Conversation Call Metadata Args Call-specific metadata.
- Conversation
Id string A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression
^[a-z0-9-]{4,64}$. Valid characters area-z-- Data
Source Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Conversation Data Source Args The source of the audio and transcription for the conversation.
- Expire
Time string The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
- Labels Dictionary<string, string>
A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
- Language
Code string A user-specified language code for the conversation.
- Location string
- Medium
Pulumi.
Google Native. Contactcenterinsights. V1. Conversation Medium Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
- Name string
Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
- Obfuscated
User stringId Obfuscated user ID which the customer sent to us.
- Project string
- Start
Time string The time at which the conversation started.
- Ttl string
Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
- Agent
Id string An opaque, user-specified string representing the human agent who handled the conversation.
- Call
Metadata GoogleCloud Contactcenterinsights V1Conversation Call Metadata Args Call-specific metadata.
- Conversation
Id string A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression
^[a-z0-9-]{4,64}$. Valid characters area-z-- Data
Source GoogleCloud Contactcenterinsights V1Conversation Data Source Args The source of the audio and transcription for the conversation.
- Expire
Time string The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
- Labels map[string]string
A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
- Language
Code string A user-specified language code for the conversation.
- Location string
- Medium
Conversation
Medium Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
- Name string
Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
- Obfuscated
User stringId Obfuscated user ID which the customer sent to us.
- Project string
- Start
Time string The time at which the conversation started.
- Ttl string
Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
- agent
Id String An opaque, user-specified string representing the human agent who handled the conversation.
- call
Metadata GoogleCloud Contactcenterinsights V1Conversation Call Metadata Args Call-specific metadata.
- conversation
Id String A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression
^[a-z0-9-]{4,64}$. Valid characters area-z-- data
Source GoogleCloud Contactcenterinsights V1Conversation Data Source Args The source of the audio and transcription for the conversation.
- expire
Time String The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
- labels Map<String,String>
A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
- language
Code String A user-specified language code for the conversation.
- location String
- medium
Conversation
Medium Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
- name String
Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
- obfuscated
User StringId Obfuscated user ID which the customer sent to us.
- project String
- start
Time String The time at which the conversation started.
- ttl String
Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
- agent
Id string An opaque, user-specified string representing the human agent who handled the conversation.
- call
Metadata GoogleCloud Contactcenterinsights V1Conversation Call Metadata Args Call-specific metadata.
- conversation
Id string A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression
^[a-z0-9-]{4,64}$. Valid characters area-z-- data
Source GoogleCloud Contactcenterinsights V1Conversation Data Source Args The source of the audio and transcription for the conversation.
- expire
Time string The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
- labels {[key: string]: string}
A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
- language
Code string A user-specified language code for the conversation.
- location string
- medium
Conversation
Medium Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
- name string
Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
- obfuscated
User stringId Obfuscated user ID which the customer sent to us.
- project string
- start
Time string The time at which the conversation started.
- ttl string
Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
- agent_
id str An opaque, user-specified string representing the human agent who handled the conversation.
- call_
metadata GoogleCloud Contactcenterinsights V1Conversation Call Metadata Args Call-specific metadata.
- conversation_
id str A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression
^[a-z0-9-]{4,64}$. Valid characters area-z-- data_
source GoogleCloud Contactcenterinsights V1Conversation Data Source Args The source of the audio and transcription for the conversation.
- expire_
time str The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
- labels Mapping[str, str]
A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
- language_
code str A user-specified language code for the conversation.
- location str
- medium
Conversation
Medium Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
- name str
Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
- obfuscated_
user_ strid Obfuscated user ID which the customer sent to us.
- project str
- start_
time str The time at which the conversation started.
- ttl str
Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
- agent
Id String An opaque, user-specified string representing the human agent who handled the conversation.
- call
Metadata Property Map Call-specific metadata.
- conversation
Id String A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression
^[a-z0-9-]{4,64}$. Valid characters area-z-- data
Source Property Map The source of the audio and transcription for the conversation.
- expire
Time String The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
- labels Map<String>
A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
- language
Code String A user-specified language code for the conversation.
- location String
- medium "MEDIUM_UNSPECIFIED" | "PHONE_CALL" | "CHAT"
Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
- name String
Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
- obfuscated
User StringId Obfuscated user ID which the customer sent to us.
- project String
- start
Time String The time at which the conversation started.
- ttl String
Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
Outputs
All input properties are implicitly available as output properties. Additionally, the Conversation resource produces the following output properties:
- Create
Time string The time at which the conversation was created.
- Dialogflow
Intents Dictionary<string, string> All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
- Duration string
The duration of the conversation.
- Id string
The provider-assigned unique ID for this managed resource.
- Latest
Analysis Pulumi.Google Native. Contactcenterinsights. V1. Outputs. Google Cloud Contactcenterinsights V1Analysis Response The conversation's latest analysis, if one exists.
- Runtime
Annotations List<Pulumi.Google Native. Contactcenterinsights. V1. Outputs. Google Cloud Contactcenterinsights V1Runtime Annotation Response> The annotations that were generated during the customer and agent interaction.
- Transcript
Pulumi.
Google Native. Contactcenterinsights. V1. Outputs. Google Cloud Contactcenterinsights V1Conversation Transcript Response The conversation transcript.
- Turn
Count int The number of turns in the conversation.
- Update
Time string The most recent time at which the conversation was updated.
- Create
Time string The time at which the conversation was created.
- Dialogflow
Intents map[string]string All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
- Duration string
The duration of the conversation.
- Id string
The provider-assigned unique ID for this managed resource.
- Latest
Analysis GoogleCloud Contactcenterinsights V1Analysis Response The conversation's latest analysis, if one exists.
- Runtime
Annotations []GoogleCloud Contactcenterinsights V1Runtime Annotation Response The annotations that were generated during the customer and agent interaction.
- Transcript
Google
Cloud Contactcenterinsights V1Conversation Transcript Response The conversation transcript.
- Turn
Count int The number of turns in the conversation.
- Update
Time string The most recent time at which the conversation was updated.
- create
Time String The time at which the conversation was created.
- dialogflow
Intents Map<String,String> All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
- duration String
The duration of the conversation.
- id String
The provider-assigned unique ID for this managed resource.
- latest
Analysis GoogleCloud Contactcenterinsights V1Analysis Response The conversation's latest analysis, if one exists.
- runtime
Annotations List<GoogleCloud Contactcenterinsights V1Runtime Annotation Response> The annotations that were generated during the customer and agent interaction.
- transcript
Google
Cloud Contactcenterinsights V1Conversation Transcript Response The conversation transcript.
- turn
Count Integer The number of turns in the conversation.
- update
Time String The most recent time at which the conversation was updated.
- create
Time string The time at which the conversation was created.
- dialogflow
Intents {[key: string]: string} All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
- duration string
The duration of the conversation.
- id string
The provider-assigned unique ID for this managed resource.
- latest
Analysis GoogleCloud Contactcenterinsights V1Analysis Response The conversation's latest analysis, if one exists.
- runtime
Annotations GoogleCloud Contactcenterinsights V1Runtime Annotation Response[] The annotations that were generated during the customer and agent interaction.
- transcript
Google
Cloud Contactcenterinsights V1Conversation Transcript Response The conversation transcript.
- turn
Count number The number of turns in the conversation.
- update
Time string The most recent time at which the conversation was updated.
- create_
time str The time at which the conversation was created.
- dialogflow_
intents Mapping[str, str] All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
- duration str
The duration of the conversation.
- id str
The provider-assigned unique ID for this managed resource.
- latest_
analysis GoogleCloud Contactcenterinsights V1Analysis Response The conversation's latest analysis, if one exists.
- runtime_
annotations Sequence[GoogleCloud Contactcenterinsights V1Runtime Annotation Response] The annotations that were generated during the customer and agent interaction.
- transcript
Google
Cloud Contactcenterinsights V1Conversation Transcript Response The conversation transcript.
- turn_
count int The number of turns in the conversation.
- update_
time str The most recent time at which the conversation was updated.
- create
Time String The time at which the conversation was created.
- dialogflow
Intents Map<String> All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
- duration String
The duration of the conversation.
- id String
The provider-assigned unique ID for this managed resource.
- latest
Analysis Property Map The conversation's latest analysis, if one exists.
- runtime
Annotations List<Property Map> The annotations that were generated during the customer and agent interaction.
- transcript Property Map
The conversation transcript.
- turn
Count Number The number of turns in the conversation.
- update
Time String The most recent time at which the conversation was updated.
Supporting Types
ConversationMedium
- Medium
Unspecified - MEDIUM_UNSPECIFIED
Default value, if unspecified will default to PHONE_CALL.
- Phone
Call - PHONE_CALL
The format for conversations that took place over the phone.
- Chat
- CHAT
The format for conversations that took place over chat.
- Conversation
Medium Medium Unspecified - MEDIUM_UNSPECIFIED
Default value, if unspecified will default to PHONE_CALL.
- Conversation
Medium Phone Call - PHONE_CALL
The format for conversations that took place over the phone.
- Conversation
Medium Chat - CHAT
The format for conversations that took place over chat.
- Medium
Unspecified - MEDIUM_UNSPECIFIED
Default value, if unspecified will default to PHONE_CALL.
- Phone
Call - PHONE_CALL
The format for conversations that took place over the phone.
- Chat
- CHAT
The format for conversations that took place over chat.
- Medium
Unspecified - MEDIUM_UNSPECIFIED
Default value, if unspecified will default to PHONE_CALL.
- Phone
Call - PHONE_CALL
The format for conversations that took place over the phone.
- Chat
- CHAT
The format for conversations that took place over chat.
- MEDIUM_UNSPECIFIED
- MEDIUM_UNSPECIFIED
Default value, if unspecified will default to PHONE_CALL.
- PHONE_CALL
- PHONE_CALL
The format for conversations that took place over the phone.
- CHAT
- CHAT
The format for conversations that took place over chat.
- "MEDIUM_UNSPECIFIED"
- MEDIUM_UNSPECIFIED
Default value, if unspecified will default to PHONE_CALL.
- "PHONE_CALL"
- PHONE_CALL
The format for conversations that took place over the phone.
- "CHAT"
- CHAT
The format for conversations that took place over chat.
GoogleCloudContactcenterinsightsV1AnalysisResponse
- Analysis
Result Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Analysis Result Response The result of the analysis, which is populated when the analysis finishes.
- Annotator
Selector Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Annotator Selector Response To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run.
- Create
Time string The time at which the analysis was created, which occurs when the long-running operation completes.
- Name string
Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
- Request
Time string The time at which the analysis was requested.
- Analysis
Result GoogleCloud Contactcenterinsights V1Analysis Result Response The result of the analysis, which is populated when the analysis finishes.
- Annotator
Selector GoogleCloud Contactcenterinsights V1Annotator Selector Response To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run.
- Create
Time string The time at which the analysis was created, which occurs when the long-running operation completes.
- Name string
Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
- Request
Time string The time at which the analysis was requested.
- analysis
Result GoogleCloud Contactcenterinsights V1Analysis Result Response The result of the analysis, which is populated when the analysis finishes.
- annotator
Selector GoogleCloud Contactcenterinsights V1Annotator Selector Response To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run.
- create
Time String The time at which the analysis was created, which occurs when the long-running operation completes.
- name String
Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
- request
Time String The time at which the analysis was requested.
- analysis
Result GoogleCloud Contactcenterinsights V1Analysis Result Response The result of the analysis, which is populated when the analysis finishes.
- annotator
Selector GoogleCloud Contactcenterinsights V1Annotator Selector Response To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run.
- create
Time string The time at which the analysis was created, which occurs when the long-running operation completes.
- name string
Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
- request
Time string The time at which the analysis was requested.
- analysis_
result GoogleCloud Contactcenterinsights V1Analysis Result Response The result of the analysis, which is populated when the analysis finishes.
- annotator_
selector GoogleCloud Contactcenterinsights V1Annotator Selector Response To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run.
- create_
time str The time at which the analysis was created, which occurs when the long-running operation completes.
- name str
Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
- request_
time str The time at which the analysis was requested.
- analysis
Result Property Map The result of the analysis, which is populated when the analysis finishes.
- annotator
Selector Property Map To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run.
- create
Time String The time at which the analysis was created, which occurs when the long-running operation completes.
- name String
Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
- request
Time String The time at which the analysis was requested.
GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadataResponse
- Annotations
List<Pulumi.
Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Call Annotation Response> A list of call annotations that apply to this call.
- Entities Dictionary<string, string>
All the entities in the call.
- Intents Dictionary<string, string>
All the matched intents in the call.
- Issue
Model Pulumi.Result Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Issue Model Result Response Overall conversation-level issue modeling result.
- Phrase
Matchers Dictionary<string, string> All the matched phrase matchers in the call.
- Sentiments
List<Pulumi.
Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Conversation Level Sentiment Response> Overall conversation-level sentiment for each channel of the call.
- Annotations
[]Google
Cloud Contactcenterinsights V1Call Annotation Response A list of call annotations that apply to this call.
- Entities map[string]string
All the entities in the call.
- Intents map[string]string
All the matched intents in the call.
- Issue
Model GoogleResult Cloud Contactcenterinsights V1Issue Model Result Response Overall conversation-level issue modeling result.
- Phrase
Matchers map[string]string All the matched phrase matchers in the call.
- Sentiments
[]Google
Cloud Contactcenterinsights V1Conversation Level Sentiment Response Overall conversation-level sentiment for each channel of the call.
- annotations
List<Google
Cloud Contactcenterinsights V1Call Annotation Response> A list of call annotations that apply to this call.
- entities Map<String,String>
All the entities in the call.
- intents Map<String,String>
All the matched intents in the call.
- issue
Model GoogleResult Cloud Contactcenterinsights V1Issue Model Result Response Overall conversation-level issue modeling result.
- phrase
Matchers Map<String,String> All the matched phrase matchers in the call.
- sentiments
List<Google
Cloud Contactcenterinsights V1Conversation Level Sentiment Response> Overall conversation-level sentiment for each channel of the call.
- annotations
Google
Cloud Contactcenterinsights V1Call Annotation Response[] A list of call annotations that apply to this call.
- entities {[key: string]: string}
All the entities in the call.
- intents {[key: string]: string}
All the matched intents in the call.
- issue
Model GoogleResult Cloud Contactcenterinsights V1Issue Model Result Response Overall conversation-level issue modeling result.
- phrase
Matchers {[key: string]: string} All the matched phrase matchers in the call.
- sentiments
Google
Cloud Contactcenterinsights V1Conversation Level Sentiment Response[] Overall conversation-level sentiment for each channel of the call.
- annotations
Sequence[Google
Cloud Contactcenterinsights V1Call Annotation Response] A list of call annotations that apply to this call.
- entities Mapping[str, str]
All the entities in the call.
- intents Mapping[str, str]
All the matched intents in the call.
- issue_
model_ Googleresult Cloud Contactcenterinsights V1Issue Model Result Response Overall conversation-level issue modeling result.
- phrase_
matchers Mapping[str, str] All the matched phrase matchers in the call.
- sentiments
Sequence[Google
Cloud Contactcenterinsights V1Conversation Level Sentiment Response] Overall conversation-level sentiment for each channel of the call.
- annotations List<Property Map>
A list of call annotations that apply to this call.
- entities Map<String>
All the entities in the call.
- intents Map<String>
All the matched intents in the call.
- issue
Model Property MapResult Overall conversation-level issue modeling result.
- phrase
Matchers Map<String> All the matched phrase matchers in the call.
- sentiments List<Property Map>
Overall conversation-level sentiment for each channel of the call.
GoogleCloudContactcenterinsightsV1AnalysisResultResponse
- Call
Analysis Pulumi.Metadata Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Analysis Result Call Analysis Metadata Response Call-specific metadata created by the analysis.
- End
Time string The time at which the analysis ended.
- Call
Analysis GoogleMetadata Cloud Contactcenterinsights V1Analysis Result Call Analysis Metadata Response Call-specific metadata created by the analysis.
- End
Time string The time at which the analysis ended.
- call
Analysis GoogleMetadata Cloud Contactcenterinsights V1Analysis Result Call Analysis Metadata Response Call-specific metadata created by the analysis.
- end
Time String The time at which the analysis ended.
- call
Analysis GoogleMetadata Cloud Contactcenterinsights V1Analysis Result Call Analysis Metadata Response Call-specific metadata created by the analysis.
- end
Time string The time at which the analysis ended.
- call_
analysis_ Googlemetadata Cloud Contactcenterinsights V1Analysis Result Call Analysis Metadata Response Call-specific metadata created by the analysis.
- end_
time str The time at which the analysis ended.
- call
Analysis Property MapMetadata Call-specific metadata created by the analysis.
- end
Time String The time at which the analysis ended.
GoogleCloudContactcenterinsightsV1AnnotationBoundaryResponse
- Transcript
Index int The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.
- Word
Index int The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.
- Transcript
Index int The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.
- Word
Index int The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.
- transcript
Index Integer The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.
- word
Index Integer The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.
- transcript
Index number The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.
- word
Index number The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.
- transcript_
index int The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.
- word_
index int The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.
- transcript
Index Number The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.
- word
Index Number The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.
GoogleCloudContactcenterinsightsV1AnnotatorSelectorResponse
- Issue
Models List<string> The issue model to run. If not provided, the most recently deployed topic model will be used. The provided issue model will only be used for inference if the issue model is deployed and if run_issue_model_annotator is set to true. If more than one issue model is provided, only the first provided issue model will be used for inference.
- Phrase
Matchers List<string> The list of phrase matchers to run. If not provided, all active phrase matchers will be used. If inactive phrase matchers are provided, they will not be used. Phrase matchers will be run only if run_phrase_matcher_annotator is set to true. Format: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
- Run
Entity boolAnnotator Whether to run the entity annotator.
- Run
Intent boolAnnotator Whether to run the intent annotator.
- Run
Interruption boolAnnotator Whether to run the interruption annotator.
- Run
Issue boolModel Annotator Whether to run the issue model annotator. A model should have already been deployed for this to take effect.
- Run
Phrase boolMatcher Annotator Whether to run the active phrase matcher annotator(s).
- Run
Sentiment boolAnnotator Whether to run the sentiment annotator.
- Run
Silence boolAnnotator Whether to run the silence annotator.
- Issue
Models []string The issue model to run. If not provided, the most recently deployed topic model will be used. The provided issue model will only be used for inference if the issue model is deployed and if run_issue_model_annotator is set to true. If more than one issue model is provided, only the first provided issue model will be used for inference.
- Phrase
Matchers []string The list of phrase matchers to run. If not provided, all active phrase matchers will be used. If inactive phrase matchers are provided, they will not be used. Phrase matchers will be run only if run_phrase_matcher_annotator is set to true. Format: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
- Run
Entity boolAnnotator Whether to run the entity annotator.
- Run
Intent boolAnnotator Whether to run the intent annotator.
- Run
Interruption boolAnnotator Whether to run the interruption annotator.
- Run
Issue boolModel Annotator Whether to run the issue model annotator. A model should have already been deployed for this to take effect.
- Run
Phrase boolMatcher Annotator Whether to run the active phrase matcher annotator(s).
- Run
Sentiment boolAnnotator Whether to run the sentiment annotator.
- Run
Silence boolAnnotator Whether to run the silence annotator.
- issue
Models List<String> The issue model to run. If not provided, the most recently deployed topic model will be used. The provided issue model will only be used for inference if the issue model is deployed and if run_issue_model_annotator is set to true. If more than one issue model is provided, only the first provided issue model will be used for inference.
- phrase
Matchers List<String> The list of phrase matchers to run. If not provided, all active phrase matchers will be used. If inactive phrase matchers are provided, they will not be used. Phrase matchers will be run only if run_phrase_matcher_annotator is set to true. Format: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
- run
Entity BooleanAnnotator Whether to run the entity annotator.
- run
Intent BooleanAnnotator Whether to run the intent annotator.
- run
Interruption BooleanAnnotator Whether to run the interruption annotator.
- run
Issue BooleanModel Annotator Whether to run the issue model annotator. A model should have already been deployed for this to take effect.
- run
Phrase BooleanMatcher Annotator Whether to run the active phrase matcher annotator(s).
- run
Sentiment BooleanAnnotator Whether to run the sentiment annotator.
- run
Silence BooleanAnnotator Whether to run the silence annotator.
- issue
Models string[] The issue model to run. If not provided, the most recently deployed topic model will be used. The provided issue model will only be used for inference if the issue model is deployed and if run_issue_model_annotator is set to true. If more than one issue model is provided, only the first provided issue model will be used for inference.
- phrase
Matchers string[] The list of phrase matchers to run. If not provided, all active phrase matchers will be used. If inactive phrase matchers are provided, they will not be used. Phrase matchers will be run only if run_phrase_matcher_annotator is set to true. Format: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
- run
Entity booleanAnnotator Whether to run the entity annotator.
- run
Intent booleanAnnotator Whether to run the intent annotator.
- run
Interruption booleanAnnotator Whether to run the interruption annotator.
- run
Issue booleanModel Annotator Whether to run the issue model annotator. A model should have already been deployed for this to take effect.
- run
Phrase booleanMatcher Annotator Whether to run the active phrase matcher annotator(s).
- run
Sentiment booleanAnnotator Whether to run the sentiment annotator.
- run
Silence booleanAnnotator Whether to run the silence annotator.
- issue_
models Sequence[str] The issue model to run. If not provided, the most recently deployed topic model will be used. The provided issue model will only be used for inference if the issue model is deployed and if run_issue_model_annotator is set to true. If more than one issue model is provided, only the first provided issue model will be used for inference.
- phrase_
matchers Sequence[str] The list of phrase matchers to run. If not provided, all active phrase matchers will be used. If inactive phrase matchers are provided, they will not be used. Phrase matchers will be run only if run_phrase_matcher_annotator is set to true. Format: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
- run_
entity_ boolannotator Whether to run the entity annotator.
- run_
intent_ boolannotator Whether to run the intent annotator.
- run_
interruption_ boolannotator Whether to run the interruption annotator.
- run_
issue_ boolmodel_ annotator Whether to run the issue model annotator. A model should have already been deployed for this to take effect.
- run_
phrase_ boolmatcher_ annotator Whether to run the active phrase matcher annotator(s).
- run_
sentiment_ boolannotator Whether to run the sentiment annotator.
- run_
silence_ boolannotator Whether to run the silence annotator.
- issue
Models List<String> The issue model to run. If not provided, the most recently deployed topic model will be used. The provided issue model will only be used for inference if the issue model is deployed and if run_issue_model_annotator is set to true. If more than one issue model is provided, only the first provided issue model will be used for inference.
- phrase
Matchers List<String> The list of phrase matchers to run. If not provided, all active phrase matchers will be used. If inactive phrase matchers are provided, they will not be used. Phrase matchers will be run only if run_phrase_matcher_annotator is set to true. Format: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
- run
Entity BooleanAnnotator Whether to run the entity annotator.
- run
Intent BooleanAnnotator Whether to run the intent annotator.
- run
Interruption BooleanAnnotator Whether to run the interruption annotator.
- run
Issue BooleanModel Annotator Whether to run the issue model annotator. A model should have already been deployed for this to take effect.
- run
Phrase BooleanMatcher Annotator Whether to run the active phrase matcher annotator(s).
- run
Sentiment BooleanAnnotator Whether to run the sentiment annotator.
- run
Silence BooleanAnnotator Whether to run the silence annotator.
GoogleCloudContactcenterinsightsV1AnswerFeedbackResponse
- Clicked bool
Indicates whether an answer or item was clicked by the human agent.
- Correctness
Level string The correctness level of an answer.
- Displayed bool
Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.
- Clicked bool
Indicates whether an answer or item was clicked by the human agent.
- Correctness
Level string The correctness level of an answer.
- Displayed bool
Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.
- clicked Boolean
Indicates whether an answer or item was clicked by the human agent.
- correctness
Level String The correctness level of an answer.
- displayed Boolean
Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.
- clicked boolean
Indicates whether an answer or item was clicked by the human agent.
- correctness
Level string The correctness level of an answer.
- displayed boolean
Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.
- clicked bool
Indicates whether an answer or item was clicked by the human agent.
- correctness_
level str The correctness level of an answer.
- displayed bool
Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.
- clicked Boolean
Indicates whether an answer or item was clicked by the human agent.
- correctness
Level String The correctness level of an answer.
- displayed Boolean
Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.
GoogleCloudContactcenterinsightsV1ArticleSuggestionDataResponse
- Confidence
Score double The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- Metadata Dictionary<string, string>
Map that contains metadata about the Article Suggestion and the document that it originates from.
- Query
Record string The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- Source string
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}
- Title string
Article title.
- Uri string
Article URI.
- Confidence
Score float64 The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- Metadata map[string]string
Map that contains metadata about the Article Suggestion and the document that it originates from.
- Query
Record string The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- Source string
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}
- Title string
Article title.
- Uri string
Article URI.
- confidence
Score Double The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- metadata Map<String,String>
Map that contains metadata about the Article Suggestion and the document that it originates from.
- query
Record String The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- source String
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}
- title String
Article title.
- uri String
Article URI.
- confidence
Score number The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- metadata {[key: string]: string}
Map that contains metadata about the Article Suggestion and the document that it originates from.
- query
Record string The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- source string
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}
- title string
Article title.
- uri string
Article URI.
- confidence_
score float The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- metadata Mapping[str, str]
Map that contains metadata about the Article Suggestion and the document that it originates from.
- query_
record str The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- source str
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}
- title str
Article title.
- uri str
Article URI.
- confidence
Score Number The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- metadata Map<String>
Map that contains metadata about the Article Suggestion and the document that it originates from.
- query
Record String The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- source String
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}
- title String
Article title.
- uri String
Article URI.
GoogleCloudContactcenterinsightsV1CallAnnotationResponse
- Annotation
End Pulumi.Boundary Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation ends, inclusive.
- Annotation
Start Pulumi.Boundary Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation starts, inclusive.
- Channel
Tag int The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.
- Entity
Mention Pulumi.Data Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Entity Mention Data Response Data specifying an entity mention.
- Hold
Data Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Hold Data Response Data specifying a hold.
- Intent
Match Pulumi.Data Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Intent Match Data Response Data specifying an intent match.
- Interruption
Data Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Interruption Data Response Data specifying an interruption.
- Issue
Match Pulumi.Data Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Issue Match Data Response Data specifying an issue match.
- Phrase
Match Pulumi.Data Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Phrase Match Data Response Data specifying a phrase match.
- Sentiment
Data Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Sentiment Data Response Data specifying sentiment.
- Silence
Data Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Silence Data Response Data specifying silence.
- Annotation
End GoogleBoundary Cloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation ends, inclusive.
- Annotation
Start GoogleBoundary Cloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation starts, inclusive.
- Channel
Tag int The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.
- Entity
Mention GoogleData Cloud Contactcenterinsights V1Entity Mention Data Response Data specifying an entity mention.
- Hold
Data GoogleCloud Contactcenterinsights V1Hold Data Response Data specifying a hold.
- Intent
Match GoogleData Cloud Contactcenterinsights V1Intent Match Data Response Data specifying an intent match.
- Interruption
Data GoogleCloud Contactcenterinsights V1Interruption Data Response Data specifying an interruption.
- Issue
Match GoogleData Cloud Contactcenterinsights V1Issue Match Data Response Data specifying an issue match.
- Phrase
Match GoogleData Cloud Contactcenterinsights V1Phrase Match Data Response Data specifying a phrase match.
- Sentiment
Data GoogleCloud Contactcenterinsights V1Sentiment Data Response Data specifying sentiment.
- Silence
Data GoogleCloud Contactcenterinsights V1Silence Data Response Data specifying silence.
- annotation
End GoogleBoundary Cloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation ends, inclusive.
- annotation
Start GoogleBoundary Cloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation starts, inclusive.
- channel
Tag Integer The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.
- entity
Mention GoogleData Cloud Contactcenterinsights V1Entity Mention Data Response Data specifying an entity mention.
- hold
Data GoogleCloud Contactcenterinsights V1Hold Data Response Data specifying a hold.
- intent
Match GoogleData Cloud Contactcenterinsights V1Intent Match Data Response Data specifying an intent match.
- interruption
Data GoogleCloud Contactcenterinsights V1Interruption Data Response Data specifying an interruption.
- issue
Match GoogleData Cloud Contactcenterinsights V1Issue Match Data Response Data specifying an issue match.
- phrase
Match GoogleData Cloud Contactcenterinsights V1Phrase Match Data Response Data specifying a phrase match.
- sentiment
Data GoogleCloud Contactcenterinsights V1Sentiment Data Response Data specifying sentiment.
- silence
Data GoogleCloud Contactcenterinsights V1Silence Data Response Data specifying silence.
- annotation
End GoogleBoundary Cloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation ends, inclusive.
- annotation
Start GoogleBoundary Cloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation starts, inclusive.
- channel
Tag number The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.
- entity
Mention GoogleData Cloud Contactcenterinsights V1Entity Mention Data Response Data specifying an entity mention.
- hold
Data GoogleCloud Contactcenterinsights V1Hold Data Response Data specifying a hold.
- intent
Match GoogleData Cloud Contactcenterinsights V1Intent Match Data Response Data specifying an intent match.
- interruption
Data GoogleCloud Contactcenterinsights V1Interruption Data Response Data specifying an interruption.
- issue
Match GoogleData Cloud Contactcenterinsights V1Issue Match Data Response Data specifying an issue match.
- phrase
Match GoogleData Cloud Contactcenterinsights V1Phrase Match Data Response Data specifying a phrase match.
- sentiment
Data GoogleCloud Contactcenterinsights V1Sentiment Data Response Data specifying sentiment.
- silence
Data GoogleCloud Contactcenterinsights V1Silence Data Response Data specifying silence.
- annotation_
end_ Googleboundary Cloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation ends, inclusive.
- annotation_
start_ Googleboundary Cloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation starts, inclusive.
- channel_
tag int The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.
- entity_
mention_ Googledata Cloud Contactcenterinsights V1Entity Mention Data Response Data specifying an entity mention.
- hold_
data GoogleCloud Contactcenterinsights V1Hold Data Response Data specifying a hold.
- intent_
match_ Googledata Cloud Contactcenterinsights V1Intent Match Data Response Data specifying an intent match.
- interruption_
data GoogleCloud Contactcenterinsights V1Interruption Data Response Data specifying an interruption.
- issue_
match_ Googledata Cloud Contactcenterinsights V1Issue Match Data Response Data specifying an issue match.
- phrase_
match_ Googledata Cloud Contactcenterinsights V1Phrase Match Data Response Data specifying a phrase match.
- sentiment_
data GoogleCloud Contactcenterinsights V1Sentiment Data Response Data specifying sentiment.
- silence_
data GoogleCloud Contactcenterinsights V1Silence Data Response Data specifying silence.
- annotation
End Property MapBoundary The boundary in the conversation where the annotation ends, inclusive.
- annotation
Start Property MapBoundary The boundary in the conversation where the annotation starts, inclusive.
- channel
Tag Number The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.
- entity
Mention Property MapData Data specifying an entity mention.
- hold
Data Property Map Data specifying a hold.
- intent
Match Property MapData Data specifying an intent match.
- interruption
Data Property Map Data specifying an interruption.
- issue
Match Property MapData Data specifying an issue match.
- phrase
Match Property MapData Data specifying a phrase match.
- sentiment
Data Property Map Data specifying sentiment.
- silence
Data Property Map Data specifying silence.
GoogleCloudContactcenterinsightsV1ConversationCallMetadata
- Agent
Channel int The audio channel that contains the agent.
- Customer
Channel int The audio channel that contains the customer.
- Agent
Channel int The audio channel that contains the agent.
- Customer
Channel int The audio channel that contains the customer.
- agent
Channel Integer The audio channel that contains the agent.
- customer
Channel Integer The audio channel that contains the customer.
- agent
Channel number The audio channel that contains the agent.
- customer
Channel number The audio channel that contains the customer.
- agent_
channel int The audio channel that contains the agent.
- customer_
channel int The audio channel that contains the customer.
- agent
Channel Number The audio channel that contains the agent.
- customer
Channel Number The audio channel that contains the customer.
GoogleCloudContactcenterinsightsV1ConversationCallMetadataResponse
- Agent
Channel int The audio channel that contains the agent.
- Customer
Channel int The audio channel that contains the customer.
- Agent
Channel int The audio channel that contains the agent.
- Customer
Channel int The audio channel that contains the customer.
- agent
Channel Integer The audio channel that contains the agent.
- customer
Channel Integer The audio channel that contains the customer.
- agent
Channel number The audio channel that contains the agent.
- customer
Channel number The audio channel that contains the customer.
- agent_
channel int The audio channel that contains the agent.
- customer_
channel int The audio channel that contains the customer.
- agent
Channel Number The audio channel that contains the agent.
- customer
Channel Number The audio channel that contains the customer.
GoogleCloudContactcenterinsightsV1ConversationDataSource
- Dialogflow
Source Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Dialogflow Source The source when the conversation comes from Dialogflow.
- Gcs
Source Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Gcs Source A Cloud Storage location specification for the audio and transcript.
- Dialogflow
Source GoogleCloud Contactcenterinsights V1Dialogflow Source The source when the conversation comes from Dialogflow.
- Gcs
Source GoogleCloud Contactcenterinsights V1Gcs Source A Cloud Storage location specification for the audio and transcript.
- dialogflow
Source GoogleCloud Contactcenterinsights V1Dialogflow Source The source when the conversation comes from Dialogflow.
- gcs
Source GoogleCloud Contactcenterinsights V1Gcs Source A Cloud Storage location specification for the audio and transcript.
- dialogflow
Source GoogleCloud Contactcenterinsights V1Dialogflow Source The source when the conversation comes from Dialogflow.
- gcs
Source GoogleCloud Contactcenterinsights V1Gcs Source A Cloud Storage location specification for the audio and transcript.
- dialogflow_
source GoogleCloud Contactcenterinsights V1Dialogflow Source The source when the conversation comes from Dialogflow.
- gcs_
source GoogleCloud Contactcenterinsights V1Gcs Source A Cloud Storage location specification for the audio and transcript.
- dialogflow
Source Property Map The source when the conversation comes from Dialogflow.
- gcs
Source Property Map A Cloud Storage location specification for the audio and transcript.
GoogleCloudContactcenterinsightsV1ConversationDataSourceResponse
- Dialogflow
Source Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Dialogflow Source Response The source when the conversation comes from Dialogflow.
- Gcs
Source Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Gcs Source Response A Cloud Storage location specification for the audio and transcript.
- Dialogflow
Source GoogleCloud Contactcenterinsights V1Dialogflow Source Response The source when the conversation comes from Dialogflow.
- Gcs
Source GoogleCloud Contactcenterinsights V1Gcs Source Response A Cloud Storage location specification for the audio and transcript.
- dialogflow
Source GoogleCloud Contactcenterinsights V1Dialogflow Source Response The source when the conversation comes from Dialogflow.
- gcs
Source GoogleCloud Contactcenterinsights V1Gcs Source Response A Cloud Storage location specification for the audio and transcript.
- dialogflow
Source GoogleCloud Contactcenterinsights V1Dialogflow Source Response The source when the conversation comes from Dialogflow.
- gcs
Source GoogleCloud Contactcenterinsights V1Gcs Source Response A Cloud Storage location specification for the audio and transcript.
- dialogflow_
source GoogleCloud Contactcenterinsights V1Dialogflow Source Response The source when the conversation comes from Dialogflow.
- gcs_
source GoogleCloud Contactcenterinsights V1Gcs Source Response A Cloud Storage location specification for the audio and transcript.
- dialogflow
Source Property Map The source when the conversation comes from Dialogflow.
- gcs
Source Property Map A Cloud Storage location specification for the audio and transcript.
GoogleCloudContactcenterinsightsV1ConversationLevelSentimentResponse
- Channel
Tag int The channel of the audio that the data applies to.
- Sentiment
Data Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Sentiment Data Response Data specifying sentiment.
- Channel
Tag int The channel of the audio that the data applies to.
- Sentiment
Data GoogleCloud Contactcenterinsights V1Sentiment Data Response Data specifying sentiment.
- channel
Tag Integer The channel of the audio that the data applies to.
- sentiment
Data GoogleCloud Contactcenterinsights V1Sentiment Data Response Data specifying sentiment.
- channel
Tag number The channel of the audio that the data applies to.
- sentiment
Data GoogleCloud Contactcenterinsights V1Sentiment Data Response Data specifying sentiment.
- channel_
tag int The channel of the audio that the data applies to.
- sentiment_
data GoogleCloud Contactcenterinsights V1Sentiment Data Response Data specifying sentiment.
- channel
Tag Number The channel of the audio that the data applies to.
- sentiment
Data Property Map Data specifying sentiment.
GoogleCloudContactcenterinsightsV1ConversationParticipantResponse
- Dialogflow
Participant string Deprecated. Use
dialogflow_participant_nameinstead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}Deprecated. Use
dialogflow_participant_nameinstead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}- Dialogflow
Participant stringName The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
- Obfuscated
External stringUser Id Obfuscated user ID from Dialogflow.
- Role string
The role of the participant.
- User
Id string A user-specified ID representing the participant.
- Dialogflow
Participant string Deprecated. Use
dialogflow_participant_nameinstead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}Deprecated. Use
dialogflow_participant_nameinstead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}- Dialogflow
Participant stringName The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
- Obfuscated
External stringUser Id Obfuscated user ID from Dialogflow.
- Role string
The role of the participant.
- User
Id string A user-specified ID representing the participant.
- dialogflow
Participant String Deprecated. Use
dialogflow_participant_nameinstead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}Deprecated. Use
dialogflow_participant_nameinstead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}- dialogflow
Participant StringName The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
- obfuscated
External StringUser Id Obfuscated user ID from Dialogflow.
- role String
The role of the participant.
- user
Id String A user-specified ID representing the participant.
- dialogflow
Participant string Deprecated. Use
dialogflow_participant_nameinstead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}Deprecated. Use
dialogflow_participant_nameinstead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}- dialogflow
Participant stringName The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
- obfuscated
External stringUser Id Obfuscated user ID from Dialogflow.
- role string
The role of the participant.
- user
Id string A user-specified ID representing the participant.
- dialogflow_
participant str Deprecated. Use
dialogflow_participant_nameinstead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}Deprecated. Use
dialogflow_participant_nameinstead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}- dialogflow_
participant_ strname The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
- obfuscated_
external_ struser_ id Obfuscated user ID from Dialogflow.
- role str
The role of the participant.
- user_
id str A user-specified ID representing the participant.
- dialogflow
Participant String Deprecated. Use
dialogflow_participant_nameinstead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}Deprecated. Use
dialogflow_participant_nameinstead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}- dialogflow
Participant StringName The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
- obfuscated
External StringUser Id Obfuscated user ID from Dialogflow.
- role String
The role of the participant.
- user
Id String A user-specified ID representing the participant.
GoogleCloudContactcenterinsightsV1ConversationTranscriptResponse
- Transcript
Segments List<Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Conversation Transcript Transcript Segment Response> A list of sequential transcript segments that comprise the conversation.
- Transcript
Segments []GoogleCloud Contactcenterinsights V1Conversation Transcript Transcript Segment Response A list of sequential transcript segments that comprise the conversation.
- transcript
Segments List<GoogleCloud Contactcenterinsights V1Conversation Transcript Transcript Segment Response> A list of sequential transcript segments that comprise the conversation.
- transcript
Segments GoogleCloud Contactcenterinsights V1Conversation Transcript Transcript Segment Response[] A list of sequential transcript segments that comprise the conversation.
- transcript_
segments Sequence[GoogleCloud Contactcenterinsights V1Conversation Transcript Transcript Segment Response] A list of sequential transcript segments that comprise the conversation.
- transcript
Segments List<Property Map> A list of sequential transcript segments that comprise the conversation.
GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadataResponse
- Smart
Reply boolAllowlist Covered Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.
- Smart
Reply boolAllowlist Covered Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.
- smart
Reply BooleanAllowlist Covered Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.
- smart
Reply booleanAllowlist Covered Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.
- smart_
reply_ boolallowlist_ covered Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.
- smart
Reply BooleanAllowlist Covered Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.
GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentResponse
- Channel
Tag int For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.
- Confidence double
A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.
- Dialogflow
Segment Pulumi.Metadata Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Conversation Transcript Transcript Segment Dialogflow Segment Metadata Response CCAI metadata relating to the current transcript segment.
- Language
Code string The language code of this segment as a BCP-47 language tag. Example: "en-US".
- Message
Time string The time that the message occurred, if provided.
- Segment
Participant Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Conversation Participant Response The participant of this segment.
- Sentiment
Pulumi.
Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Sentiment Data Response The sentiment for this transcript segment.
- Text string
The text of this segment.
- Words
List<Pulumi.
Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Conversation Transcript Transcript Segment Word Info Response> A list of the word-specific information for each word in the segment.
- Channel
Tag int For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.
- Confidence float64
A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.
- Dialogflow
Segment GoogleMetadata Cloud Contactcenterinsights V1Conversation Transcript Transcript Segment Dialogflow Segment Metadata Response CCAI metadata relating to the current transcript segment.
- Language
Code string The language code of this segment as a BCP-47 language tag. Example: "en-US".
- Message
Time string The time that the message occurred, if provided.
- Segment
Participant GoogleCloud Contactcenterinsights V1Conversation Participant Response The participant of this segment.
- Sentiment
Google
Cloud Contactcenterinsights V1Sentiment Data Response The sentiment for this transcript segment.
- Text string
The text of this segment.
- Words
[]Google
Cloud Contactcenterinsights V1Conversation Transcript Transcript Segment Word Info Response A list of the word-specific information for each word in the segment.
- channel
Tag Integer For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.
- confidence Double
A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.
- dialogflow
Segment GoogleMetadata Cloud Contactcenterinsights V1Conversation Transcript Transcript Segment Dialogflow Segment Metadata Response CCAI metadata relating to the current transcript segment.
- language
Code String The language code of this segment as a BCP-47 language tag. Example: "en-US".
- message
Time String The time that the message occurred, if provided.
- segment
Participant GoogleCloud Contactcenterinsights V1Conversation Participant Response The participant of this segment.
- sentiment
Google
Cloud Contactcenterinsights V1Sentiment Data Response The sentiment for this transcript segment.
- text String
The text of this segment.
- words
List<Google
Cloud Contactcenterinsights V1Conversation Transcript Transcript Segment Word Info Response> A list of the word-specific information for each word in the segment.
- channel
Tag number For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.
- confidence number
A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.
- dialogflow
Segment GoogleMetadata Cloud Contactcenterinsights V1Conversation Transcript Transcript Segment Dialogflow Segment Metadata Response CCAI metadata relating to the current transcript segment.
- language
Code string The language code of this segment as a BCP-47 language tag. Example: "en-US".
- message
Time string The time that the message occurred, if provided.
- segment
Participant GoogleCloud Contactcenterinsights V1Conversation Participant Response The participant of this segment.
- sentiment
Google
Cloud Contactcenterinsights V1Sentiment Data Response The sentiment for this transcript segment.
- text string
The text of this segment.
- words
Google
Cloud Contactcenterinsights V1Conversation Transcript Transcript Segment Word Info Response[] A list of the word-specific information for each word in the segment.
- channel_
tag int For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.
- confidence float
A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.
- dialogflow_
segment_ Googlemetadata Cloud Contactcenterinsights V1Conversation Transcript Transcript Segment Dialogflow Segment Metadata Response CCAI metadata relating to the current transcript segment.
- language_
code str The language code of this segment as a BCP-47 language tag. Example: "en-US".
- message_
time str The time that the message occurred, if provided.
- segment_
participant GoogleCloud Contactcenterinsights V1Conversation Participant Response The participant of this segment.
- sentiment
Google
Cloud Contactcenterinsights V1Sentiment Data Response The sentiment for this transcript segment.
- text str
The text of this segment.
- words
Sequence[Google
Cloud Contactcenterinsights V1Conversation Transcript Transcript Segment Word Info Response] A list of the word-specific information for each word in the segment.
- channel
Tag Number For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.
- confidence Number
A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.
- dialogflow
Segment Property MapMetadata CCAI metadata relating to the current transcript segment.
- language
Code String The language code of this segment as a BCP-47 language tag. Example: "en-US".
- message
Time String The time that the message occurred, if provided.
- segment
Participant Property Map The participant of this segment.
- sentiment Property Map
The sentiment for this transcript segment.
- text String
The text of this segment.
- words List<Property Map>
A list of the word-specific information for each word in the segment.
GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfoResponse
- Confidence double
A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.
- End
Offset string Time offset of the end of this word relative to the beginning of the total conversation.
- Start
Offset string Time offset of the start of this word relative to the beginning of the total conversation.
- Word string
The word itself. Includes punctuation marks that surround the word.
- Confidence float64
A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.
- End
Offset string Time offset of the end of this word relative to the beginning of the total conversation.
- Start
Offset string Time offset of the start of this word relative to the beginning of the total conversation.
- Word string
The word itself. Includes punctuation marks that surround the word.
- confidence Double
A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.
- end
Offset String Time offset of the end of this word relative to the beginning of the total conversation.
- start
Offset String Time offset of the start of this word relative to the beginning of the total conversation.
- word String
The word itself. Includes punctuation marks that surround the word.
- confidence number
A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.
- end
Offset string Time offset of the end of this word relative to the beginning of the total conversation.
- start
Offset string Time offset of the start of this word relative to the beginning of the total conversation.
- word string
The word itself. Includes punctuation marks that surround the word.
- confidence float
A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.
- end_
offset str Time offset of the end of this word relative to the beginning of the total conversation.
- start_
offset str Time offset of the start of this word relative to the beginning of the total conversation.
- word str
The word itself. Includes punctuation marks that surround the word.
- confidence Number
A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.
- end
Offset String Time offset of the end of this word relative to the beginning of the total conversation.
- start
Offset String Time offset of the start of this word relative to the beginning of the total conversation.
- word String
The word itself. Includes punctuation marks that surround the word.
GoogleCloudContactcenterinsightsV1DialogflowInteractionDataResponse
- Confidence double
The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- Dialogflow
Intent stringId The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}
- Confidence float64
The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- Dialogflow
Intent stringId The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}
- confidence Double
The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- dialogflow
Intent StringId The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}
- confidence number
The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- dialogflow
Intent stringId The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}
- confidence float
The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- dialogflow_
intent_ strid The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}
- confidence Number
The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- dialogflow
Intent StringId The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}
GoogleCloudContactcenterinsightsV1DialogflowSource
- Audio
Uri string Cloud Storage URI that points to a file that contains the conversation audio.
- Audio
Uri string Cloud Storage URI that points to a file that contains the conversation audio.
- audio
Uri String Cloud Storage URI that points to a file that contains the conversation audio.
- audio
Uri string Cloud Storage URI that points to a file that contains the conversation audio.
- audio_
uri str Cloud Storage URI that points to a file that contains the conversation audio.
- audio
Uri String Cloud Storage URI that points to a file that contains the conversation audio.
GoogleCloudContactcenterinsightsV1DialogflowSourceResponse
- Audio
Uri string Cloud Storage URI that points to a file that contains the conversation audio.
- Dialogflow
Conversation string The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}
- Audio
Uri string Cloud Storage URI that points to a file that contains the conversation audio.
- Dialogflow
Conversation string The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}
- audio
Uri String Cloud Storage URI that points to a file that contains the conversation audio.
- dialogflow
Conversation String The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}
- audio
Uri string Cloud Storage URI that points to a file that contains the conversation audio.
- dialogflow
Conversation string The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}
- audio_
uri str Cloud Storage URI that points to a file that contains the conversation audio.
- dialogflow_
conversation str The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}
- audio
Uri String Cloud Storage URI that points to a file that contains the conversation audio.
- dialogflow
Conversation String The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}
GoogleCloudContactcenterinsightsV1EntityMentionDataResponse
- Entity
Unique stringId The key of this entity in conversation entities. Can be used to retrieve the exact
Entitythis mention is attached to.- Sentiment
Pulumi.
Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Sentiment Data Response Sentiment expressed for this mention of the entity.
- Type string
The type of the entity mention.
- Entity
Unique stringId The key of this entity in conversation entities. Can be used to retrieve the exact
Entitythis mention is attached to.- Sentiment
Google
Cloud Contactcenterinsights V1Sentiment Data Response Sentiment expressed for this mention of the entity.
- Type string
The type of the entity mention.
- entity
Unique StringId The key of this entity in conversation entities. Can be used to retrieve the exact
Entitythis mention is attached to.- sentiment
Google
Cloud Contactcenterinsights V1Sentiment Data Response Sentiment expressed for this mention of the entity.
- type String
The type of the entity mention.
- entity
Unique stringId The key of this entity in conversation entities. Can be used to retrieve the exact
Entitythis mention is attached to.- sentiment
Google
Cloud Contactcenterinsights V1Sentiment Data Response Sentiment expressed for this mention of the entity.
- type string
The type of the entity mention.
- entity_
unique_ strid The key of this entity in conversation entities. Can be used to retrieve the exact
Entitythis mention is attached to.- sentiment
Google
Cloud Contactcenterinsights V1Sentiment Data Response Sentiment expressed for this mention of the entity.
- type str
The type of the entity mention.
- entity
Unique StringId The key of this entity in conversation entities. Can be used to retrieve the exact
Entitythis mention is attached to.- sentiment Property Map
Sentiment expressed for this mention of the entity.
- type String
The type of the entity mention.
GoogleCloudContactcenterinsightsV1FaqAnswerDataResponse
- Answer string
The piece of text from the
sourceknowledge base document.- Confidence
Score double The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- Metadata Dictionary<string, string>
Map that contains metadata about the FAQ answer and the document that it originates from.
- Query
Record string The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- Question string
The corresponding FAQ question.
- Source string
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
- Answer string
The piece of text from the
sourceknowledge base document.- Confidence
Score float64 The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- Metadata map[string]string
Map that contains metadata about the FAQ answer and the document that it originates from.
- Query
Record string The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- Question string
The corresponding FAQ question.
- Source string
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
- answer String
The piece of text from the
sourceknowledge base document.- confidence
Score Double The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- metadata Map<String,String>
Map that contains metadata about the FAQ answer and the document that it originates from.
- query
Record String The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- question String
The corresponding FAQ question.
- source String
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
- answer string
The piece of text from the
sourceknowledge base document.- confidence
Score number The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- metadata {[key: string]: string}
Map that contains metadata about the FAQ answer and the document that it originates from.
- query
Record string The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- question string
The corresponding FAQ question.
- source string
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
- answer str
The piece of text from the
sourceknowledge base document.- confidence_
score float The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- metadata Mapping[str, str]
Map that contains metadata about the FAQ answer and the document that it originates from.
- query_
record str The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- question str
The corresponding FAQ question.
- source str
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
- answer String
The piece of text from the
sourceknowledge base document.- confidence
Score Number The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- metadata Map<String>
Map that contains metadata about the FAQ answer and the document that it originates from.
- query
Record String The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- question String
The corresponding FAQ question.
- source String
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
GoogleCloudContactcenterinsightsV1GcsSource
- Audio
Uri string Cloud Storage URI that points to a file that contains the conversation audio.
- Transcript
Uri string Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
- Audio
Uri string Cloud Storage URI that points to a file that contains the conversation audio.
- Transcript
Uri string Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
- audio
Uri String Cloud Storage URI that points to a file that contains the conversation audio.
- transcript
Uri String Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
- audio
Uri string Cloud Storage URI that points to a file that contains the conversation audio.
- transcript
Uri string Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
- audio_
uri str Cloud Storage URI that points to a file that contains the conversation audio.
- transcript_
uri str Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
- audio
Uri String Cloud Storage URI that points to a file that contains the conversation audio.
- transcript
Uri String Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
GoogleCloudContactcenterinsightsV1GcsSourceResponse
- Audio
Uri string Cloud Storage URI that points to a file that contains the conversation audio.
- Transcript
Uri string Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
- Audio
Uri string Cloud Storage URI that points to a file that contains the conversation audio.
- Transcript
Uri string Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
- audio
Uri String Cloud Storage URI that points to a file that contains the conversation audio.
- transcript
Uri String Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
- audio
Uri string Cloud Storage URI that points to a file that contains the conversation audio.
- transcript
Uri string Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
- audio_
uri str Cloud Storage URI that points to a file that contains the conversation audio.
- transcript_
uri str Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
- audio
Uri String Cloud Storage URI that points to a file that contains the conversation audio.
- transcript
Uri String Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.
GoogleCloudContactcenterinsightsV1IntentMatchDataResponse
- Intent
Unique stringId The id of the matched intent. Can be used to retrieve the corresponding intent information.
- Intent
Unique stringId The id of the matched intent. Can be used to retrieve the corresponding intent information.
- intent
Unique StringId The id of the matched intent. Can be used to retrieve the corresponding intent information.
- intent
Unique stringId The id of the matched intent. Can be used to retrieve the corresponding intent information.
- intent_
unique_ strid The id of the matched intent. Can be used to retrieve the corresponding intent information.
- intent
Unique StringId The id of the matched intent. Can be used to retrieve the corresponding intent information.
GoogleCloudContactcenterinsightsV1IssueAssignmentResponse
- Display
Name string Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.
- Issue string
Resource name of the assigned issue.
- Score double
Score indicating the likelihood of the issue assignment. currently bounded on [0,1].
- Display
Name string Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.
- Issue string
Resource name of the assigned issue.
- Score float64
Score indicating the likelihood of the issue assignment. currently bounded on [0,1].
- display
Name String Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.
- issue String
Resource name of the assigned issue.
- score Double
Score indicating the likelihood of the issue assignment. currently bounded on [0,1].
- display
Name string Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.
- issue string
Resource name of the assigned issue.
- score number
Score indicating the likelihood of the issue assignment. currently bounded on [0,1].
- display_
name str Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.
- issue str
Resource name of the assigned issue.
- score float
Score indicating the likelihood of the issue assignment. currently bounded on [0,1].
- display
Name String Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.
- issue String
Resource name of the assigned issue.
- score Number
Score indicating the likelihood of the issue assignment. currently bounded on [0,1].
GoogleCloudContactcenterinsightsV1IssueMatchDataResponse
- Issue
Assignment Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Issue Assignment Response Information about the issue's assignment.
- Issue
Assignment GoogleCloud Contactcenterinsights V1Issue Assignment Response Information about the issue's assignment.
- issue
Assignment GoogleCloud Contactcenterinsights V1Issue Assignment Response Information about the issue's assignment.
- issue
Assignment GoogleCloud Contactcenterinsights V1Issue Assignment Response Information about the issue's assignment.
- issue_
assignment GoogleCloud Contactcenterinsights V1Issue Assignment Response Information about the issue's assignment.
- issue
Assignment Property Map Information about the issue's assignment.
GoogleCloudContactcenterinsightsV1IssueModelResultResponse
- Issue
Model string Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}
- Issues
List<Pulumi.
Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Issue Assignment Response> All the matched issues.
- Issue
Model string Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}
- Issues
[]Google
Cloud Contactcenterinsights V1Issue Assignment Response All the matched issues.
- issue
Model String Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}
- issues
List<Google
Cloud Contactcenterinsights V1Issue Assignment Response> All the matched issues.
- issue
Model string Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}
- issues
Google
Cloud Contactcenterinsights V1Issue Assignment Response[] All the matched issues.
- issue_
model str Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}
- issues
Sequence[Google
Cloud Contactcenterinsights V1Issue Assignment Response] All the matched issues.
- issue
Model String Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}
- issues List<Property Map>
All the matched issues.
GoogleCloudContactcenterinsightsV1PhraseMatchDataResponse
- Display
Name string The human-readable name of the phrase matcher.
- Phrase
Matcher string The unique identifier (the resource name) of the phrase matcher.
- Display
Name string The human-readable name of the phrase matcher.
- Phrase
Matcher string The unique identifier (the resource name) of the phrase matcher.
- display
Name String The human-readable name of the phrase matcher.
- phrase
Matcher String The unique identifier (the resource name) of the phrase matcher.
- display
Name string The human-readable name of the phrase matcher.
- phrase
Matcher string The unique identifier (the resource name) of the phrase matcher.
- display_
name str The human-readable name of the phrase matcher.
- phrase_
matcher str The unique identifier (the resource name) of the phrase matcher.
- display
Name String The human-readable name of the phrase matcher.
- phrase
Matcher String The unique identifier (the resource name) of the phrase matcher.
GoogleCloudContactcenterinsightsV1RuntimeAnnotationResponse
- Annotation
Id string The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
- Answer
Feedback Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Answer Feedback Response The feedback that the customer has about the answer in
data.- Article
Suggestion Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Article Suggestion Data Response Agent Assist Article Suggestion data.
- Create
Time string The time at which this annotation was created.
- Dialogflow
Interaction Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Dialogflow Interaction Data Response Dialogflow interaction data.
- End
Boundary Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation ends, inclusive.
- Faq
Answer Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Faq Answer Data Response Agent Assist FAQ answer data.
- Smart
Compose Pulumi.Suggestion Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Smart Compose Suggestion Data Response Agent Assist Smart Compose suggestion data.
- Smart
Reply Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Smart Reply Data Response Agent Assist Smart Reply data.
- Start
Boundary Pulumi.Google Native. Contactcenterinsights. V1. Inputs. Google Cloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation starts, inclusive.
- Annotation
Id string The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
- Answer
Feedback GoogleCloud Contactcenterinsights V1Answer Feedback Response The feedback that the customer has about the answer in
data.- Article
Suggestion GoogleCloud Contactcenterinsights V1Article Suggestion Data Response Agent Assist Article Suggestion data.
- Create
Time string The time at which this annotation was created.
- Dialogflow
Interaction GoogleCloud Contactcenterinsights V1Dialogflow Interaction Data Response Dialogflow interaction data.
- End
Boundary GoogleCloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation ends, inclusive.
- Faq
Answer GoogleCloud Contactcenterinsights V1Faq Answer Data Response Agent Assist FAQ answer data.
- Smart
Compose GoogleSuggestion Cloud Contactcenterinsights V1Smart Compose Suggestion Data Response Agent Assist Smart Compose suggestion data.
- Smart
Reply GoogleCloud Contactcenterinsights V1Smart Reply Data Response Agent Assist Smart Reply data.
- Start
Boundary GoogleCloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation starts, inclusive.
- annotation
Id String The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
- answer
Feedback GoogleCloud Contactcenterinsights V1Answer Feedback Response The feedback that the customer has about the answer in
data.- article
Suggestion GoogleCloud Contactcenterinsights V1Article Suggestion Data Response Agent Assist Article Suggestion data.
- create
Time String The time at which this annotation was created.
- dialogflow
Interaction GoogleCloud Contactcenterinsights V1Dialogflow Interaction Data Response Dialogflow interaction data.
- end
Boundary GoogleCloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation ends, inclusive.
- faq
Answer GoogleCloud Contactcenterinsights V1Faq Answer Data Response Agent Assist FAQ answer data.
- smart
Compose GoogleSuggestion Cloud Contactcenterinsights V1Smart Compose Suggestion Data Response Agent Assist Smart Compose suggestion data.
- smart
Reply GoogleCloud Contactcenterinsights V1Smart Reply Data Response Agent Assist Smart Reply data.
- start
Boundary GoogleCloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation starts, inclusive.
- annotation
Id string The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
- answer
Feedback GoogleCloud Contactcenterinsights V1Answer Feedback Response The feedback that the customer has about the answer in
data.- article
Suggestion GoogleCloud Contactcenterinsights V1Article Suggestion Data Response Agent Assist Article Suggestion data.
- create
Time string The time at which this annotation was created.
- dialogflow
Interaction GoogleCloud Contactcenterinsights V1Dialogflow Interaction Data Response Dialogflow interaction data.
- end
Boundary GoogleCloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation ends, inclusive.
- faq
Answer GoogleCloud Contactcenterinsights V1Faq Answer Data Response Agent Assist FAQ answer data.
- smart
Compose GoogleSuggestion Cloud Contactcenterinsights V1Smart Compose Suggestion Data Response Agent Assist Smart Compose suggestion data.
- smart
Reply GoogleCloud Contactcenterinsights V1Smart Reply Data Response Agent Assist Smart Reply data.
- start
Boundary GoogleCloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation starts, inclusive.
- annotation_
id str The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
- answer_
feedback GoogleCloud Contactcenterinsights V1Answer Feedback Response The feedback that the customer has about the answer in
data.- article_
suggestion GoogleCloud Contactcenterinsights V1Article Suggestion Data Response Agent Assist Article Suggestion data.
- create_
time str The time at which this annotation was created.
- dialogflow_
interaction GoogleCloud Contactcenterinsights V1Dialogflow Interaction Data Response Dialogflow interaction data.
- end_
boundary GoogleCloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation ends, inclusive.
- faq_
answer GoogleCloud Contactcenterinsights V1Faq Answer Data Response Agent Assist FAQ answer data.
- smart_
compose_ Googlesuggestion Cloud Contactcenterinsights V1Smart Compose Suggestion Data Response Agent Assist Smart Compose suggestion data.
- smart_
reply GoogleCloud Contactcenterinsights V1Smart Reply Data Response Agent Assist Smart Reply data.
- start_
boundary GoogleCloud Contactcenterinsights V1Annotation Boundary Response The boundary in the conversation where the annotation starts, inclusive.
- annotation
Id String The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
- answer
Feedback Property Map The feedback that the customer has about the answer in
data.- article
Suggestion Property Map Agent Assist Article Suggestion data.
- create
Time String The time at which this annotation was created.
- dialogflow
Interaction Property Map Dialogflow interaction data.
- end
Boundary Property Map The boundary in the conversation where the annotation ends, inclusive.
- faq
Answer Property Map Agent Assist FAQ answer data.
- smart
Compose Property MapSuggestion Agent Assist Smart Compose suggestion data.
- smart
Reply Property Map Agent Assist Smart Reply data.
- start
Boundary Property Map The boundary in the conversation where the annotation starts, inclusive.
GoogleCloudContactcenterinsightsV1SentimentDataResponse
GoogleCloudContactcenterinsightsV1SmartComposeSuggestionDataResponse
- Confidence
Score double The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- Metadata Dictionary<string, string>
Map that contains metadata about the Smart Compose suggestion and the document from which it originates.
- Query
Record string The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- Suggestion string
The content of the suggestion.
- Confidence
Score float64 The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- Metadata map[string]string
Map that contains metadata about the Smart Compose suggestion and the document from which it originates.
- Query
Record string The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- Suggestion string
The content of the suggestion.
- confidence
Score Double The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- metadata Map<String,String>
Map that contains metadata about the Smart Compose suggestion and the document from which it originates.
- query
Record String The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- suggestion String
The content of the suggestion.
- confidence
Score number The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- metadata {[key: string]: string}
Map that contains metadata about the Smart Compose suggestion and the document from which it originates.
- query
Record string The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- suggestion string
The content of the suggestion.
- confidence_
score float The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- metadata Mapping[str, str]
Map that contains metadata about the Smart Compose suggestion and the document from which it originates.
- query_
record str The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- suggestion str
The content of the suggestion.
- confidence
Score Number The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- metadata Map<String>
Map that contains metadata about the Smart Compose suggestion and the document from which it originates.
- query
Record String The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- suggestion String
The content of the suggestion.
GoogleCloudContactcenterinsightsV1SmartReplyDataResponse
- Confidence
Score double The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- Metadata Dictionary<string, string>
Map that contains metadata about the Smart Reply and the document from which it originates.
- Query
Record string The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- Reply string
The content of the reply.
- Confidence
Score float64 The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- Metadata map[string]string
Map that contains metadata about the Smart Reply and the document from which it originates.
- Query
Record string The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- Reply string
The content of the reply.
- confidence
Score Double The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- metadata Map<String,String>
Map that contains metadata about the Smart Reply and the document from which it originates.
- query
Record String The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- reply String
The content of the reply.
- confidence
Score number The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- metadata {[key: string]: string}
Map that contains metadata about the Smart Reply and the document from which it originates.
- query
Record string The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- reply string
The content of the reply.
- confidence_
score float The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- metadata Mapping[str, str]
Map that contains metadata about the Smart Reply and the document from which it originates.
- query_
record str The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- reply str
The content of the reply.
- confidence
Score Number The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
- metadata Map<String>
Map that contains metadata about the Smart Reply and the document from which it originates.
- query
Record String The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
- reply String
The content of the reply.
Package Details
- Repository
- Google Cloud Native pulumi/pulumi-google-native
- License
- Apache-2.0