1. PagerDuty as Centralized Alert Hub for AI Services


    To set up PagerDuty as a centralized alert hub for AI services using Pulumi, we'll integrate various components offered by PagerDuty, such as services, users, and schedules. We will configure these resources to work in tandem to handle alerts effectively. The goal is to create a PagerDuty setup where alerts from AI services can be sent, received, and managed efficiently. Here's how we can do this using Pulumi with the pulumi_pagerduty provider.

    1. Services: These represent the different systems that you are monitoring with PagerDuty. For AI services, you can create a PagerDuty service for each AI service you want to monitor.

    2. Users: These are individuals or team members who will respond to incidents and alerts. We can add users to teams and assign them to services.

    3. Teams: Teams help organize users and services, making it easier to manage large environments.

    4. Schedules: Schedules determine the on-call responsibilities. When an incident occurs, PagerDuty will notify the user who is currently on-call.

    5. Escalation Policies: These define the order in which users or teams are notified about an incident.

    Let’s go ahead and build a basic setup. In our example, we will create a PagerDuty service, add a user, set up a team, define a schedule, and establish an escalation policy.

    We will utilize the following Pulumi resources:

    • pagerduty.Service: to create a new service for the AI alerts.
    • pagerduty.User: to create a new user who will be on-call for this service.
    • pagerduty.Team: to create a new team for organizing services and users.
    • pagerduty.EscalationPolicy: to create an escalations chain for incidents.
    • pagerduty.Schedule: to define on-call schedules for users within the team.

    Below is the Pulumi program written in Python:

    import pulumi import pulumi_pagerduty as pagerduty # Create a new PagerDuty service for AI service alerts ai_service = pagerduty.Service("aiService", name="AI Service Alerts", escalation_policy=pagerduty.EscalationPolicy("aiEscalationPolicy", name="AI Escalation Policy").id) # Define a user who will respond to incidents on_call_user = pagerduty.User("onCallUser", name="AI Service On-call User", email="oncall-user@example.com", role="user") # Create a team for the AI service ai_team = pagerduty.Team("aiTeam", name="AI Team") # Create an escalation policy escalation_policy = pagerduty.EscalationPolicy("aiEscalationPolicy", name="AI Escalation Policy", teams=[ai_team.id], rules=[pagerduty.EscalationPolicyArgs.EscalationRuleArgs( escalation_delay_in_minutes=30, targets=[pagerduty.EscalationPolicyArgs.EscalationRuleArgs.TargetArgs( id=on_call_user.id, type="user_target", )], )]) # Create an on-call schedule for the user on_call_schedule = pagerduty.Schedule("onCallSchedule", name="On-Call Schedule for AI Services", time_zone="UTC", layers=[pagerduty.ScheduleArgs.LayerArgs( start="2020-01-01T00:00:00Z", users=[on_call_user.id], rotation_virtual_start="2020-01-01T00:00:00Z", rotation_turn_length_seconds=86400 # A rotation of one day )], description="Schedule for the on-call user responsible for handling AI service alerts.") # Export relevant data pulumi.export("ai_service_id", ai_service.id) pulumi.export("on_call_user_id", on_call_user.id) pulumi.export("ai_team_id", ai_team.id) pulumi.export("escalation_policy_id", escalation_policy.id) pulumi.export("on_call_schedule_id", on_call_schedule.id)

    In this program, we've defined several PagerDuty resources:

    • pagerduty.Service: This creates a new service for receiving alerts from AI services.
    • pagerduty.User: We're adding a user who is the primary responder to any incidents on this service.
    • pagerduty.Team: We've organized our service and user under a team for better management.
    • pagerduty.EscalationPolicy: This specifies the order of notification in case the primary on-call user does not respond.
    • pagerduty.Schedule: This sets up the on-call schedule for the user to ensure someone is always responsible for alerts.

    Finally, we export the IDs of these resources so they can be used outside of this Pulumi program if needed. This setup provides the basic structure for using PagerDuty as a centralized alert hub for AI services. You can further customize and extend it to suit your organization's needs, adding more services, teams, users, schedules, and escalation policies as needed.